You haven't searched anything yet.
As the world’s leading mission capability integrator and transformative enterprise IT provider, we deliver trusted and highly differentiated national security solutions and technologies that keep people safe and secure. Peraton serves as a valued partner to essential government agencies across the intelligence, space, cyber, defense, civilian, health, and state and local markets.
Peraton is currently seeking to hire an Service Desk Manager for its' Federal Strategic Cyber group in Arlington, VA.
Location: On site in Arlington, VA.
The Service Desk Lead (SDL) is a key role, tasked with managing all service desk functions and achieving service desk goals. The SDL must have extensive experience operating a service desk. The SDL is responsible for the development, execution, and improvement of all service desk functions to include process development, use of automation, development of service desk procedures, generation of daily reports, management of open, closed, and abandoned tickets, and trend analysis. The SDL will be tasked with forming and maintaining exceptional working relationships with the customer and colleagues to ensure consistent, high-quality services delivered by the Service Desk.
Description: Manage all Service Desk functions and personnel.
Required:
Peraton drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world’s leading mission capability integrator and transformative enterprise IT provider, we deliver trusted and highly differentiated national security solutions and technologies that keep people safe and secure. Peraton serves as a valued partner to essential government agencies across the intelligence, space, cyber, defense, civilian, health, and state and local markets. Every day, our employees do the can’t be done, solving the most daunting challenges facing our customers.
Target Salary RangeFull Time
Durable Manufacturing
$112k-143k (estimate)
05/17/2024
01/05/2025
peraton.com
COLORADO SPRINGS, CO
15,000 - 50,000
2017
Public
ALAN STEWART
$5B - $10B
Durable Manufacturing
Perspecta is an IT service firm that provides data analytics, applied research, cybersecurity and related services for the healthcare industry.