Responsibilities

Peraton is currently seeking skilled and qualified candidates for their Telecom Support Specialist position with the Postal ETS program in Washington, DC. The telecommunication support specialist is responsible for overseeing the installation of telecommunications equipment, such as found in complex electronic switching systems, and other plain old telephone service facilities, optical fiber cabling, IP networks, and microwave transmission systems.

Day to Day Work Responsibilities:

• Provides LAN infrastructure, switchgear, UPS, WIFI, VCS, IPT Phone device management (setup/moves)
• Inventories and prioritizes network and equipment repairs.
• Established voice and data networks by programming features, establishing interfaces and integrations, following industry standards, and activating remote access tools.
• Verifies service by testing and re-programming circuits, equipment, and alarms; identifying and correcting problems; and conferring with engineers.
• Documents network by recording configuration diagrams and programming.
• Analyzes network performance and prepares and presents reports based on that analysis.
• Maintains network by troubleshooting and repairing outages, testing network back-up procedures, and updating documentation.
• Initiates moves and/or setups as required/requested.
• Maintains customer rapport by listening and answering questions and resolving concerns in a timely manner.

Qualifications

Basic Qualifications:

• High school diploma or equivalent plus with 4 years related work experience. A Bachelor degree is a plus.
• U.S. Citizenship
• Ability to obtain and maintain a public trust clearance.

• Motivated self-starter who approaches technical problems with creative solutions. Ability to multi-task, attention to detail, excellent organizational skills, good follow-up and judgment. Ability to work both independently and within a team environment backed up by strong communication skills.

• Ability to clearly communicate both business and technical terms and information/requirements/instructions to a wide variety of audiences (face-to-face, teleconference, phone and email)
• Ability to write technical/functionality specification documentation such as Knowledgebase articles and/or Wiki.
• Basic operational experience with Cisco Wireless LAN Controllers, wireless access points, and management systems
• Basic experience with enterprise networking, monitoring, troubleshooting, and management tools.
• Experience with incident management tools such as Remedy and/or Service Now

Preferred Qualifications:

• CCNA
• 1 years in a telecom environment
• 1 years supporting Cisco and/or Aruba monitoring platforms

Peraton Overview

Peraton drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world’s leading mission capability integrator and transformative enterprise IT provider, we deliver trusted and highly differentiated national security solutions and technologies that keep people safe and secure. Peraton serves as a valued partner to essential government agencies across the intelligence, space, cyber, defense, civilian, health, and state and local markets. Every day, our employees do the can’t be done, solving the most daunting challenges facing our customers.

Target Salary Range

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