Community Director

Job Overview

The Community Director plays a key role in supporting the day-to-day operations of a residential community. This position assists the Regional Director in managing property performance, ensuring resident satisfaction, and handling financial and administrative tasks. The ideal candidate is detail-oriented, highly organized, and has excellent communication skills, providing support to both management and residents.

Key Responsibilities

Resident Relations:

• Respond promptly to resident inquiries, service requests, and complaints.
• Maintain positive resident relationships by ensuring high standards of customer service.
• Assist with lease renewals, move-in/move-out processes, and resident orientations.
• Support resident engagement efforts and community events.
  
  

Leasing & Marketing

• Assist with leasing efforts by conducting tours, handling applications, and completing lease agreements.
• Ensure that the property meets occupancy goals through proactive leasing and resident retention efforts.
• Maintain up-to-date knowledge of property amenities, unit availability, and pricing.
• Assist in marketing campaigns and outreach efforts to promote the community.
  
  

Financial & Administrative Support

• Collect rent payments, manage delinquencies, and prepare deposit slips for timely processing.
• Assist in preparing reports related to property performance, occupancy rates, and rent collections.
• Maintain accurate records of resident files, lease agreements, and financial transactions.
• Assist with budgeting and invoice processing as directed by the Community Director.
• Conduct routine audits of records for accuracy.
  
  

Maintenance Coordination

• Coordinate with maintenance teams to ensure that service requests and repairs are completed efficiently and to residents' satisfaction.
• Ensure the community and common areas are well-maintained, clean, and compliant with property standards.
• Conduct property inspections and report any issues to the Community Director.
  
  

Compliance & Policy Adherence

• Ensure compliance with local, state, and federal regulations, including fair housing laws.
• Assist in enforcing property policies, including leasing terms, pet policies, and resident conduct.
  
  

Qualifications

• High school diploma or equivalent (bachelor’s degree in a related field preferred).
• 1-2 years of experience in property management, leasing, or related field preferred.
• Strong communication and interpersonal skills.
• Proficiency in property management software (Yardi, RealPage, etc.) is a plus.
• Ability to work in a fast-paced environment and manage multiple priorities.
• Strong attention to detail and organizational skills.
• Knowledge of Fair Housing regulations.
  
  

WORK ENVIRONMENT

This position requires working on-site at a residential property, with a combination of office and fieldwork.