Overview :

One Trajector. One Mission.

Trajector is where purpose meets progress. We specialize in medical evidence services that become the compass our clients rely on while navigating the intricate terrain of disability benefits.

Our calling is clear : to make a real difference, infuse passion, and enhance the quality of life for the disabled community.

As part of our global community, you'll join a team of over 1,800 dedicated individuals, each contributing their unique talents to streamline the path to benefits.

Urgency propels us, data empowers us, and every step is tailored to ensure those with disabilities access their rightful compensation.

Join us in shaping stories of transformation, one life at a time.

Job Overview :

As a Medical Symptoms Quality Specialist, you will review previously reported symptoms by the Veteran for the conditions they experience.

This is a high call volume role which completes an average of 30 calls per day with clients. This call will require team members to answer questions from clients about exams and provide guidance on how to clearly communicate how their disabilities impact their daily life.

The Symptoms Audit Specialist will send documents to the client after the call has been completed with notes from the call.

This is an hourly position scheduled from 8am-5pm EST, that will report to the MSAT Team Lead.

About Our Perks, Compensation, & Benefits :

Medical, dental, vision, 401k program, and more.

Paid time off, including seven (7) federal holidays plus two (2) flex holidays for DEI.

Joining a rapidly growing organization.

Responsibilities :

Completing scheduled calls.

Answering incoming calls as needed.

Completing unscheduled outbound calls.

Rescheduling appointments.

Reviewing symptomatology with Veterans.

Sending follow up emails and documentation.

Reviewing client symptoms in the client records.

Clearly communicate with client about Military related symptoms and the impacts of those.

Documenting symptomatology in client records.

Maintain positive scores with Quality Assurance.

Qualifications :

Authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.

Active LPN license.

Minimum 1 year patient care.

Excellent written and verbal communication skills.

Excellent interpersonal skills, analytical and critical thinking.

Proficient with Microsoft applications.

Actively embraces and makes use of collaborative problem solving, diverse viewpoints and unique skillset.

Minimum internet speed of 25 Download and 10 upload.

EEO Statement :

Trajector is an EOE / Veterans / Disabled / LGBTQ employer.

Last updated : 2024-09-04