Job Posting: Full-Time Front Office Receptionist

Location: Bellingham, WA

Company: Performance Physical Therapy

Position: Full-Time Front Office Receptionist

About Us: Performance Physical Therapy, established in 1997, is a premier rehabilitation clinic recognized for its commitment to excellence in patient care. We specialize in orthopedic injury evaluation and treatment, serving patients from Mt. Vernon to Lynden, WA. Our clinic prides itself on a professional, supportive, and dynamic work environment where every team member plays a vital role in our patients' recovery journey.

Job Description: We are seeking a dedicated and personable Full-Time Front Office Receptionist to join our team. The ideal candidate will be the first point of contact for our patients, providing exceptional customer service and administrative support to ensure the smooth operation of our clinic.

Responsibilities:

• Greet and welcome patients and visitors in a friendly and professional manner.
• Answer and direct phone calls, schedule appointments, and manage the clinic’s calendar.
• Verify and update patient information, including insurance details.
• Process patient check-ins and check-outs, including collecting co-pays and payments.
• Maintain a clean and organized reception area.
• Assist with administrative tasks such as filing, faxing, and data entry.
• Communicate effectively with patients, physical therapists, and other staff members to ensure seamless patient care.
• Handle confidential information with discretion and in compliance with HIPAA regulations.

Qualifications:

• High school diploma or equivalent; additional education or certification in office administration or related field is a plus.
• Proven experience as a receptionist, front office representative, or similar role, preferably in a healthcare setting.
• Excellent verbal and written communication skills.
• Strong organizational and multitasking abilities.
• Proficient in Microsoft Office Suite and experience with electronic medical records (EMR) systems is preferred.
• Friendly and professional demeanor with a focus on customer service.
• Ability to work independently and as part of a team.
• Knowledge of insurance and billing processes is an advantage.

Benefits:

• Competitive salary
• Health Insurance
• 401k
• Paid time off (PTO)
• Retirement plan options
• Free Gym Access for employees
• Supportive and collaborative work environment

Job Types: Full-time, Part-time

Pay: $17.00 - $22.00 per hour

Expected hours: 35 – 40 per week

Benefits:

• 401(k)
• Health insurance
• On-site gym
• Paid sick time
• Paid time off
• Paid training

Medical Specialty:

• Physical & Rehabilitation Medicine
• Sports Medicine

Schedule:

• 8 hour shift
• Monday to Friday

Education:

• High school or equivalent (Preferred)

Experience:

• Customer Service: 1 year (Preferred)
• EMR systems: 1 year (Preferred)

Ability to Relocate:

• Bellingham, WA 98225: Relocate before starting work (Required)

Work Location: In person