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Description
Performance Radiator is one of the largest independently owned automotive wholesalers in the nation. Since 1988, we have grown to twenty-nine branches located in 16 states and Canada. With over 30 years of success in the automotive industry, our growth and reputation have afforded us great relationships with top manufacturers in the world.
At Performance Radiator, you’ll find an amazing company full of growth opportunities, great benefits, and passionate coworkers who aim to help you succeed. Among our company goals, we aim to be a long-term employer. That means providing employees with the training and certification they need to keep up with the fast-changing industry. At Performance Radiator, we believe that all voices can and should be heard, regardless of seniority or tenure.
Our Commitment to Diversity and Inclusion
Performance Radiator is proud to be an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, gender, sexual orientation, gender expression or identity, age, religion, veteran status, or any other characteristic protected by law. We celebrate our employees’ differences because we know that diversity makes us stronger.
Position
If you are a hardworking and a team player with product delivery experience, we want to talk to you! Performance Radiator is currently looking for a Part time CSR to join us at our office in Sparks, NV.
Summary: Represents Performance Radiator in a professional manner to current and prospective buyer through inside phone sales, customer service and retail sales.
Essential Duties and Responsibilities include the following. Other duties may be assigned.
Competency:
To perform the job successfully, an individual should demonstrate the following competencies:
Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service. Responds to requests for service and assistance; Meets commitments.
Leadership – Focuses on resolving customer conflict with a smile. Takes responsibility for own actions. Exhibits confidence in self and others. Sets and achieves challenging personal goals. Inspires and motivates others to succeed. Displays sound judgment, with orientation to overcoming customer objection professionally.
Communication – Schedules time bi-monthly to confer with Branch Manager. Speaks clearly and persuasively in positive or negative customer situations. Listens and gets clarification from customers and co-workers. Communicates clearly and informatively with customers, so-workers and Branch Manager.
Team Work – Puts success of team above own interests. Conducts him/herself in professional, courteous manner, striving to add value to the team members.
Diversity & Inclusion – Shows respect and sensitivity for cultural differences; Promotes the value of diversity; Promotes a harassment-free environment; Works with integrity and ethically.
Organizational Support – Ensures tasks are completed correctly and on time by self and staff.
Supervisory Responsibilities:
This job has no supervisory responsibilities.
Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is occasionally exposed to work in high, precarious places and outdoor weather conditions.
The noise level in the work environment is usually moderate.
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this Job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; climb or balance and talk or hear. The employee is frequently required to stoop, kneel, crouch, or crawl. The employee is occasionally required to sit. Specific vision abilities required by this job include Close vision, Distance vision, Peripheral vision, Depth perception and Ability to adjust focus.
Requirements
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education/Experience:
High school diploma or general education degree (GED); or two to four years related experience and/or training; or equivalent combination of education and experience.
Language Ability:
Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
Math Ability:
Ability to calculate figures and amounts such as discounts, percentages, and other relevant business math.
Reasoning Ability:
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Computer Skills:
To perform this job successfully, an individual should have knowledge of accounting software and Order processing systems. Individual should understand the sales process in computer and the relationship to distribution and customer service.
Certificates and Licenses:
No certifications needed
Full Time
$40k-51k (estimate)
06/23/2024
08/22/2024
The job skills required for Customer Service Representative include Customer Service, CSR, Leadership, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Representative positions, which can be used as a reference in future career path planning. As a Customer Service Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Representative. You can explore the career advancement for a Customer Service Representative below and select your interested title to get hiring information.