Job Description

Duties :

• Endpoint Specialists act as the primary customer liaison for all moves, adds and change requests to the workstation environment at Client.
• Responsibilities include coordinating the ordering, configuration, installation, and removal of all computers, printers, copiers, and related peripheral equipment on Client campuses.
• Work directly with customers to evaluate needs pertaining to new requests for services; preferred configuration of devices;

inquiries on products and orders; and / or returns for product that has been ordered, but no longer needed.

• Gather, document, and evaluate specific customer requirements in order to ensure product order is accurate, complete, and will support the customer’s needs.
• Acting on behalf of the customer, order electronic equipment within Lawson, identify and troubleshoot any ordering issues, and engage senior work unit personnel and / or Supply Chain Management staff to resolve any issues, keeping the customer up to date on order status.
• Excellent interpersonal communication and effective time management skills in order to deliver outstanding customer service in a team-based environment.
• Project management proficiencies of effectively evaluating process improvement opportunities in regard to equipment order lifecycle;

thorough documentation of work; and the ability to document and communicate concepts and procedures such as hardware and software requirements, purchase requisition information, moves / adds / changes coordination / scheduling, and other various workflows in a clear, concise, easy-to-understand manner for a large and diverse customer base.

Education :

High School / GED with 4 years of experience in project coordination, order fulfilment, or customer service role, OR Associate's degree with 2 years of experience in project coordination, order fulfilment, or customer service role Or Bachelor’s degree and excellent computer troubleshooting and problem-solving skills.

Required :

Excellent Communication Skills

Requirements

Last updated : 2024-06-21