2 Product Support Specialist I Jobs in Charlottesville, VA
Perrigo Company plc is Hiring a Product Support Specialist I Near Charlottesville, VA
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Description OverviewPlease note: REMOTE WORK! This position will report through the Perrigo team based in Virginia, but will work remotely. More information can be discussed at interview. The selected candidate must reside in and work remotely from the United States.
This position is responsible for performing the functions associated with responding to and handling of questions, complaints and inquiries for assigned product lines owned, manufactured or distributed by Perrigo or its subsidiaries.
Scope of the Role
- Performing customer service tasks to promote positivity and collaboration to serve and satisfy our consumers 100% of the time.
- Achieving Call Center standards in regard to quality and promoting the Perrigo business within.
- Ensures all reports are processed in accordance with established company procedures, regulations and standards.
- Provides assistance and education to consumers via telephone and email correspondence.
- High School diploma required
- 3 years of professional work experience in customer service, with expertise in phone support.
- Experience in customer interviewing techniques related to product support and complaints, preferred
- Excellent written and oral communication skills with strong interpersonal skills.
- Computer literacy is required, with experience in Microsoft Word and Excel.
- Strong ability to work in a fast pace stressful environment, handling a high volume of calls and assignments on a daily basis.
- Ability to focus on service excellence to all customers in a clear, effective, courteous and professional manner.
- Ability to multi task to resource documents while speaking with the consumer.
- Demonstrated accuracy and thoroughness and ability to look at ways to improve and promote quality.
- Ability to work independently
We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or other characteristics protected by law. Our full Equal Employment Opportunity and Affirmative Action Policy Statement is available on our main career site in English and Spanish and will be provided in other accessible forms for persons with disabilities. #DIV
Job Summary
Full Time
$32k-40k (estimate)
06/22/2024
07/11/2024
The job skills required for Product Support Specialist I include Customer Service, Call Center, Collaboration, etc. Having related job skills and expertise will give you an advantage when applying to be a Product Support Specialist I. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Product Support Specialist I. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Product Support Specialist I positions, which can be used as a reference in future career path planning. As a Product Support Specialist I, it can be promoted into senior positions as a Customer Service Representative II that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Product Support Specialist I. You can explore the career advancement for a Product Support Specialist I below and select your interested title to get hiring information.
If you are interested in becoming a Product Support Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Product Support Specialist for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Product Support Specialist job description and responsibilities
Product support specialists work as part of the technical team to create optimum customer satisfaction, leading to long term relationships.
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Sometimes product support specialists also do training sessions, assist with product launches, or complete support on-site.
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Develop knowledge bases and FAQs for product support activities.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Product Support Specialist jobs
Use tools that boost speed and efficiency.
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Measure and analyze customer feedback.
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Listen, understand and take action.
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Step 3: View the best colleges and universities for Product Support Specialist.
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