Have you ever wanted to be an Employee Owner? We are looking for a motivated and detail-oriented individual to join our team as a Contract Billing Specialist!

As a Contract Billing Specialist, you will be responsible for the invoicing of General Maintenance Agreement (GMA) contracts and leases, including new contract set-ups, cancellations, and any contract changes. You will also communicate with customers and sales personnel regarding meter reading audits and billing questions and concerns.

ESSENTIAL FUNCTIONS:

Reasonable accommodation may be made to enable individuals with disabilities to perform these essential functions.

• Review, set up, change, and cancel maintenance contracts for customer equipment in the ERP System
• Update DocRecord with correct information and move into workflow once your process is complete
• Ensure all contracts that are due to bill that month, bill prior to the end of month close
• Perform pre-bill validation of invoices prior to release to the customer to ensure accurate contract billing
• Run audit processes for correct meter reads, product numbers, and program types as needed
• Administer and assist in the collection process for select accounts of the needed meter readings
• Utilize excel spreadsheets as necessary for contract set-up and maintenance processes as well as requested spreadsheet billing
• Research billing discrepancies
• Resolve customer and sales personnel inquiries regarding contracts and billing

GENERAL REQUIREMENTS:

• Extremely detail-oriented and organized
• Analytical and procedure-driven with strong problem-solving skills
• Adaptable and time-efficient
• Ability to follow processes and policies to perfection
• Ability to handle interruptions while completing daily tasks
• Self-motivated, flexible, and take initiative
• Excellent verbal and written communication skills
• Prioritize customer service and client satisfaction

WORK ENVIRONMENT:

A Contract Billing Specialist works in the office and must be able to sit for an extended period of time.

QUALIFICATIONS:

• Strong computer skills
• Proficient in Microsoft Office Suite
• Previous billing experience is preferred