6 business analyst customer relationship manager Jobs in alpharetta, ga
Zortech Solutions is Hiring a Business Analyst (Customer Relationship Manager) Near Alpharetta, GA
Job Description
- We are looking for candidates who have experience in customer interaction/handling/requirement gathering and experience in Qualtrics XMDiscover product.
- Serve as the long-term customer relationship manager and product expert to mature, renew, and expand Qualtrics XMDiscover programs throughout the life of the partnership
- Work with customers to define and document stakeholder's business requirements, understand key business challenges and develop the customer's vision into a value-based solution.
- Develop and leverage deep Qualtrics product knowledge to drive customer program maturity, platform adoption, and expansion opportunities.
- Build and maintain multi-level client stakeholder relationships to ensure customer health and to drive expansion within existing accounts as program needs mature from the delivery of our key offerings.
- Provide polished and timely client communication and responsive follow-through on all issues, actions, and escalations.
- Develop and implement Qualtrics XMDiscover XM methodologies across a variety of use cases and industry verticals
- Partner closely with Account Executives to build account plans and strategies to accelerate growth and XM maturation
- Prepare content that educates users on how to fully utilize the platform and understand what to expect from our product roadmap
- Champion customer needs internally and mobilize other Qualtrics resources to to maximize customer impact
- Develop cross-functional initiatives that will improve the overall customer experience and lead to greater satisfaction and loyalty among our customers
- Plan, negotiate, and execute the renewal strategy through informal account management and formal RFP responses
- Monitor Customer Health Metrics and take action to mitigate risk and capitalize on opportunities
- Desired qualification
- Bachelor's degree with 4-8 years of experience in a management consulting, CX, CS or technical account management role
- Track record of success in building customer relationships at multiple levels of a clients' organization
- Proven experience leveraging industry best practices, program operationalization, insight driven suggestions to mature Customer facing programs
- Technical understanding of data integrations
- Experience with data analytics & visualizations
- Strong communication skills including written, analytical, presentation and verbal with the ability to effectively develop materials that are appropriate to the audience and evangelize key concepts and best practices
- Ability to collaborate with teams across the organization while also being able to work independently and as a self-starter
- Passion for solving customer challenges coupled with a commitment to customer experience and satisfaction
- Ability to properly explain technical tasks to non-technical stakeholders
Job Summary
Full Time
$73k-91k (estimate)
06/20/2024
07/07/2024
zortechsolutions.com
<25
The following is the career advancement route for Business Analyst (Customer Relationship Manager) positions, which can be used as a reference in future career path planning. As a Business Analyst (Customer Relationship Manager), it can be promoted into senior positions as a Business Systems Analyst IV that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Business Analyst (Customer Relationship Manager). You can explore the career advancement for a Business Analyst (Customer Relationship Manager) below and select your interested title to get hiring information.
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