Job description

About Us: With over 45 years of dedicated service to our communities, Personal Touch has been a trusted provider of home care. Our priority lies in ensuring exemplary patient care while fostering a supportive and empowering workplace culture for all team members.

Why Choose Us:

At Personal-Touch Home Care, we are committed to creating a rewarding and fulfilling experience for our team members. Our established history and reputation provide a stable and trusted foundation for your career. Join us in positively impacting the lives of our patients and their families. As a member of our team, you will enjoy a wide range of benefits that enhance your overall well-being and support your career growth. They include:

Employee Recognition Programs: We acknowledge and celebrate your contributions.

Comprehensive Health Benefits: We offer an inclusive package with Medical, Dental, Vision, Accident, and Long-Term Disability Coverage to ensure access to quality medical care while promoting overall wellness.

Generous Paid Time Off: We provide generous paid time off to ensure you can recharge and return to work refreshed, leading to greater productivity and job satisfaction. We support a healthy work-life balance.

Retirement Benefits: We offer a 401k plan to secure your financial future and help you save for retirement.

Life Insurance: We offer company paid life insurance providing peace of mind and financial protection for you and your loved ones.

Mileage Reimbursement: We make sure you're compensated for your business travel.

Opportunities for Professional Growth and Development: Empowering you to thrive and grow.

Employee Assistance Program: Supporting the well-being of you and your family.

Perks Program: Exclusive deals and offers on products, services, and experiences you need and love.

The Billing and Collections Coordinator is responsible for overseeing designated payers for the assigned offices. The individual must ensure timely submission of claims to payers such as MLTC/MCO, Medicare, Medicaid, and other commercial payers. This position is critical for the financial cycle and requires attention to detail as well as a responsibility to the offices bottom line.

Job responsibilities

• Oversee accounts receivable for assigned offices.
• Review patient bills for accuracy and completeness, and obtain missing information, when applicable.
• Prepare, review, and transmit claims using billing software, including electronic and paper claim processing.
• Follow up regarding any discrepancy in payments within appropriate timeframes.
• Verify insurance payment(s) for accuracy and compliance with contract rates.
• Identify and bill secondary or tertiary insurances.
• Research and appeal denied claims.
• Answer patient and insurance telephone inquiries pertaining to assigned accounts.
• Set up patient payment plans and work collection accounts.
• Update billing software with rate changes, if assigned.
• Prepare spreadsheets and run collection reports as applicable.
• Meet with Billing Manager & Corporate to provide accounts receivable feedback.
• Knowledge of insurance guidelines including MLTC/MCO, Medicare, Medicaid and other payer requirements.
• Knowledge in computer systems and software.
• Familiarity with CPT and ICD-10 Coding.
• Check eligibility and benefits verification for services, when applicable.
• Effective communication abilities with insurance payers to resolve issues.
• Customer service skills for interacting with patients regarding medical claims and payments, including communicating with patients and family members.
• Ability to work well in a team environment.
• Ability to triage priorities, delegate tasks if needed, and handle conflict in a reasonable fashion.
• Problem-solving skills to research and resolve discrepancies, denials, appeals, and collections.
• Ability to multitask.

Job Type: Full-time

Benefits:

• Medical Insurance
• Dental Insurance
• Vision Insurance
• 401(k)
• Life Insurance
• Paid iime off
• Long Term Disability Insurance
• Supplemental Accident Insurance
• Employee assistance program

Schedule:

• 8 hour shift
• Monday to Friday

Ability to Relocate:

• Newport News, VA 23606: Relocate before starting work (Required)

Work Location: In person

Job Type: Full-time

Pay: From $19.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Work setting:

• Office

Experience:

• ICD-10: 1 year (Preferred)

Ability to Relocate:

• Newport News, VA 23606: Relocate before starting work (Required)

Work Location: In person