Apply here or email us at:

hiring@personenyc.com

**Job Description: Assistant General Manager (AGM) - Upscale Modern Hip Restaurant in Soho**

**Location:** Soho, New York City

**Position:** Assistant General Manager (AGM)

**Service Hours:** Dinner Service Only

**About Us:**

Our restaurant is a vibrant and upscale dining destination located in the heart of Soho, New York City. Known for our modern and trendy atmosphere, we offer a unique culinary experience that blends innovative cuisine with exceptional service. As we continue to grow and elevate our guest experience, we are seeking a dynamic and service-focused Assistant General Manager (AGM) to join our team.

**Position Overview:**

The Assistant General Manager (AGM) will play a crucial role in supporting the General Manager in overseeing the daily operations of our restaurant. This position is ideal for an enthusiastic, detail-oriented individual who thrives in a fast-paced environment and has a passion for hospitality. The AGM will be responsible for ensuring exceptional service quality, enhancing guest experiences, and maintaining the high standards of our establishment. As our restaurant is currently open for dinner service only, the AGM will focus on optimizing evening operations, managing staff, and driving guest satisfaction.

**Key Responsibilities:**

1. **Operational Management:**

- Assist in managing all aspects of restaurant operations during dinner service, including opening and closing procedures.

- Oversee daily front-of-house activities, ensuring smooth and efficient service flow.

- Collaborate with the kitchen team to ensure seamless coordination between the front and back of the house.

- Maintain a clean, safe, and organized environment, adhering to health and safety regulations.

2. **Guest Experience:**

- Uphold and enhance our restaurant's reputation for exceptional service and guest satisfaction.

- Address guest inquiries, concerns, and feedback in a professional and timely manner.

- Foster a welcoming and positive atmosphere for guests, ensuring personalized service and memorable dining experiences.

3. **Staff Management:**

- Assist in recruiting, training, and developing front-of-house staff to deliver high-quality service.

- Lead by example, setting the standard for professionalism, teamwork, and a guest-centric approach.

- Schedule and manage staff shifts, ensuring adequate coverage and efficient operation.

4. **Financial Performance:**

- Monitor and analyze key performance indicators (KPIs), such as sales, labor costs, and guest satisfaction scores.

- Collaborate with the General Manager to develop and implement strategies for increasing revenue and controlling costs.

- Assist in inventory management, including ordering supplies and monitoring stock levels.

5. **Marketing and Community Engagement:**

- Support marketing initiatives, including events, promotions, and social media engagement, to attract and retain guests.

- Build and maintain relationships with local businesses, influencers, and community organizations.

**Qualifications:**

- Proven experience in a managerial role within the hospitality industry, preferably in an upscale or fine dining restaurant.

- Strong leadership and communication skills, with the ability to motivate and mentor a diverse team.

- Exceptional customer service skills, with a keen eye for detail and a passion for creating memorable guest experiences.

- Knowledge of restaurant operations, including POS systems, reservation platforms, and inventory management.

- Ability to work flexible hours, including evenings, weekends, and holidays, as required by dinner service operations.

- A positive attitude, adaptability, and the ability to thrive in a fast-paced, dynamic environment.

**Benefits:**

- Competitive salary and performance-based bonuses.

- Opportunities for professional growth and career advancement within a respected establishment.

- A collaborative and inclusive work environment that values creativity and innovation.

- Discounts on dining and other perks.

**Application Process:**

Interested candidates are invited to submit their resume and a cover letter detailing their relevant experience and explaining why they are passionate about joining our team. We look forward to hearing from you and exploring the opportunity to work together to create exceptional dining experiences for our guests.

---

***Salary Range:

$90,000 / 105,000 based on experience

**Competitive Benefits:**

- Competitive Medical/Dental/Vision plans : Employee benefits coverage (approximately 80% paid by the Company)

- 401k (Immediate eligibility upon hire with no minimum age or service requirement)

- 80 hours/14 paid days of vacation per year (accrued monthly)

Apply here or email us at:

hiring@personenyc.com