56 Customer Service Representative Jobs in Sanford, FL
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Pet Alliance is Hiring a Customer Service Representative Near Sanford, FL
Every employee action performed as part of this job impacts customer satisfaction, and this has a direct impact on the success of Pet Alliance. Providing excellent customer service to both internal and external customers is considered a critical element in measuring employee performance.
FunctionThe primary responsibility of the Customer Service Representative is to interact positively and professionally with Pet Alliance customers by addressing incoming phone calls. Our Customer Service Representatives provide information on our programs, services, availability of animals, procedures for adopting and surrendering animals, and makes appointments for both the clinic and shelter with the highest degree of courtesy and professionalism.
The Customer Service Representative works in collaboration with all departments at Pet Alliance. Must be able to multi-task and work in a fast-paced environment.
Responsibilities
- Interact with existing and potential customers via telephone, email, online chat, or in person to provide support and information.
- Field a high volume of incoming phone calls
- Identify and assess customers’ needs to achieve high levels of satisfaction
- Maintain current knowledge of organization services and policies to advise and respond correctly to complex customer inquiries
- Verify and accurately enter, update and maintain electronic customer and animal records
- Schedule appointments for our shelters and clinics
- Respond to chat inquiries from clients using messaging services
- Maintain high level of customer service while responding to both phone calls and chat messages simultaneously
- Handle customer complaints promptly, provide appropriate solutions and alternatives within guidelines, and follow up to ensure resolution
- Collaborate with other departments to ensure consistent messaging and alignment with the organization’s goals
- Follow communication procedures, guidelines, and policies
- Attend staff meetings and training as required
- Perform other duties as assigned to meet the needs of the organization
- High School diploma or equivalent
- A minimum of 6 months of high volume customer service experience required
- Must have strong customer service skills including handling conflict, uncertain situations, controlling a phone conversation, and de-escalation techniques
- Must have excellent verbal, written and interpersonal communication skills
- Must have a strong working knowledge of computers and computer navigation skills with the ability to learn new software
- Must be able to work in a fast-paced environment with the ability to multi-task, prioritize, and manage time effectively
- Knowledge of animal services and animal related programs preferred
- Bilingual is preferred
- Highly motivated toward the welfare and humane treatment of all animals
- Ability to work independently and with a team
- Strong analytical and problem-solving skills
- Demonstrated ability to make customer service a top priority
- Demonstrated ability to apply good judgment in making decisions in accordance with organizational policies and procedures
- Demonstrated ability to communicate and work effectively with the public and team members
- Ability to grasp new concepts quickly
- Knowledge of word processing, report writing, information storage and retrieval
- Time management skills that would enable the successful scheduling and accomplishing of many concurrent demands
- The physical demands of the job require sitting for extended periods of time; regularly using the computer; extended use of the telephone; regularly responding to customers’ questions.
- The mental demands of the job include regulating emotions while interacting with customers, including often under extreme pressures, having to deal with complex problems, and sometimes rude or argumentative customers.
- Work is to be performed in the medical, shelter, and lobby area of the Pet Alliance. It is an open and well-lighted, adequately ventilated, but somewhat noisy environment.
- The job requires moving between rooms and buildings that may result in increased exposure to extremes in temperature.
- Job requires frequent and routinely intense public contact as well as the ability to multi-task under conditions that can be described as extremely fast-paced and sometimes potentially stressful.
Job Summary
Full Time
$38k-48k (estimate)
06/03/2024
07/01/2024
The job skills required for Customer Service Representative include Customer Service, Problem Solving, Scheduling, Customer Satisfaction, Time Management, Decision Making, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Representative positions, which can be used as a reference in future career path planning. As a Customer Service Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Representative. You can explore the career advancement for a Customer Service Representative below and select your interested title to get hiring information.
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