1 Customer Order Processing Representative Job in Pawtucket, RI

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Customer Order Processing Representative

Pet Food Experts Inc

Pawtucket, RI | Full Time

$38k-46k (estimate)

7 Days Ago

Customer Order Processing Representative

$38k-46k (estimate)

Full Time 7 Days Ago

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Pet Food Experts Inc is Hiring a Customer Order Processing Representative Near Pawtucket, RI

Distribution is our expertise, but people are our focus. At Pet Food Experts, we invest in the relationships that build businesses, support people and grow our industry. With a thoughtful approach to creating deep, long-lasting value, we put people at the center of everything we do. Because we know that when we do right by people, we ultimately do right by pets!
Schedule: Hybrid working schedule with 2 days in office. Monday-Friday 8:30am-5pm. In office initial training required.
If you enjoy routine and familiarity in your day with a consistent work pace and strong attention to detail, this is the role for you. The ideal person for this role will produce high quality, precise work using established processes and procedures. The Customer Order Processing Representative will be responsible for accurately processing orders, discrepancy credits, and interacting with business partners in a professional manner where the focus is on expedient and accurate completion of tasks.
What you will do:

Quickly, efficiently, and accurately process orders and delivery discrepancies for retailers, vendors, and sales team
Keep all account notes up to date as related to order processing
Communicate any item catalog updates in a timely manner to ensure accurate orders and optimal fill rates
Facilitate the resolution of any reported discrepancies
Research and resolve discrepancies by working with internal and external stakeholders
Create, process, and close RGA's (Return Goods Authorization) and Invoice credits
Share recalled product information as needed with retailers
Maximize positive relationships through a shared commitment to provide a world class customer experience

What you'll need to succeed:

Superior data entry focus with the ability to understand varied situations, respond appropriately, and problem solve in a dynamic environment
Strong initiative and self-direction with a commitment to results
High School Education or equivalent required,college degree a plus
Prior Call center experience, a plus
Prior experience with a CRM platform a plus
Prior industry product knowledge, a plus

Benefits and Perks:

Full benefits package (medical, dental and vision), PTO, 401(k) match
Paid Holidays
Paid parental leave
Pet perks product discounts

Pet Food Experts is an equal opportunity employer. Pet Food Experts does not discriminate in employment on account of race, color, religion, national origin, citizenship status, ancestry, age, sex (including sexual harassment), sexual orientation, marital status, physical or mental disability, military status or unfavorable discharge from military service.
All offers of employment are contingent upon passing a required criminal background check.

Job Summary

JOB TYPE

Full Time

SALARY

$38k-46k (estimate)

POST DATE

06/21/2024

EXPIRATION DATE

07/10/2024

WEBSITE

petfoodexperts.com

HEADQUARTERS

FIFE, WA

SIZE

500 - 1,000

FOUNDED

1989

CEO

MICHAEL G BAKER

REVENUE

$50M - $200M

INDUSTRY

Wholesale

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About Pet Food Experts Inc

We are committed to helping pet industry retailers and brands win! Strong partnerships with our retailers and vendors enable us to successfully achieve this goal! We develop solid, long lasting relationships built on honesty, integrity and trust with our retailers and vendors who share our commitment to offering quality products and services to the consumer.