WE ARE PET PEOPLE! At Pet Paradise, team members ensure that our furry friends get extra loving care and focused attention while playing and staying with us in a safe and entertaining environment. Dog boarding is just the start of what we do! The relationship you build with pets and their parents makes going to work fun and rewarding and the benefits we offer are top notch! If you have a pet of your own, they can enjoy complimentary Pet Day Camp, Boarding and discounts on grooming and veterinary care at all our locations and clinics. We offer career development for our hourly resort employees including our management training program “Unleashed Leadership Academy”, STRIVE scholarship programs to begin a career in veterinary services, Grooming Academy to become a Groomer and Canine training roles as we expand this service across our many locations. And for YOU—advancement into Senior Management positions with continued growth and development. Working with pets is not always easy, but we love what we do and care about giving our employees the tools to grow and succeed.

We are currently looking for an Assistant Manager for our [resort name] location to provide direct assistance and reporting to the Resort Manager and oversee day-to-day operations of hourly staff.

ESSENTIAL FUNCTIONS OF OUR ASSISTANT MANAGER INCLUDE:

· Overseeing and managing the daily operation of the Resort by maintaining standards of conduct, cleanliness, and safety

· Supervising, training and coaching Resort staff based on company standards, policies, and guidelines; recognizing talented staff and developing them for growth in the company

· Preparing work schedules and managing personnel documents including payroll

· Assisting in the interview and onboarding processes by focusing on necessary skills for the job

· Motivating Resort staff to succeed and improve in order to bring customer service to a higher level

· Responsible for assisting new and existing team members in completing their required courses and training guides

· Speaking with customers if they have concerns, questions or complaints

· Developing methods and procedures to increase sales and promote new business

· Performing opening and/or closing duties and other tasks as assigned

QUALIFICATIONS TO BE AN ASSISTANT MANAGER:

· One to two years’ experience in a supervisor or management role

· Strong leadership, communication, and collaboration skills including the ability to guide, direct, and motivate employees

· Ability to resolve conflict and negotiate with others

· Detail-oriented and focused on results, including a desire to ensure all goals are met or exceeded

· Ability to develop and train staff, build relationships and utilize skills of staff most appropriately

· Comfortable being around dogs of all sizes and physically able to lift up to 60 lbs

· Comfortable working in front of house and back of house roles within the resort

· Flexibility to resort schedule needs including days, night, weekends, holidays, and peak times

· Valid driver’s license and working motor vehicle

EDUCATION AND EXPERIENCE

· High school diploma or GED; or one to two years related experience and/or training; or equivalent combination of education and experience

· Prior leadership experience in retail, restaurant, hospitality operations or similar

· Previous experience in animal care or other related fields preferred

· Basic skills with common computer software, including Microsoft Office Suite

· Prior experience with staffing and training preferred

Perks & Benefits:

• Complimentary Pet Day Camp – Bring your dog with you to work!
• 30 Days of Complimentary Pet Boarding (non-holidays)
• On-demand pay with DailyPay
• Discounted Veterinary Care and Grooming Services (per location)
• Dog/Cat Adoption Assistance
• Fitness Reimbursement
• Paid Time Off (both full-time and part-time status)
• 401(k) with company match
• Health, Dental and Vision Insurance (full-time status)

ABOUT PET PARADISE
Pet Paradise's full-service pet care destination is dedicated to giving pet parents access to all the premium care they need to give their furry family member the happiest, healthiest, longest life possible. The Pet Paradise brand has grown to offer resort-style pet day camp and care, professional pet grooming, low-stress and high-quality veterinary care, and of course, overnight boarding that feels like home, all under one roof. Located in eleven states with more than 60 locations in operation or under development, Pet Paradise continues to expand in the United States.

WE ARE A DRUG-FREE, SMOKE-FREE, EQUAL OPPORTUNITY EMPLOYER. Company Policy, Federal and State Laws Forbid Discrimination Because of Age, Color, Race, Religion, Sex, Disability, Sexual Orientation or National Origin

Job Type: Full-time

Pay: $42,000.00 - $46,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 1 year

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday
• Rotating weekends

Experience:

• Customer service: 1 year (Preferred)

Ability to Commute:

• Charlottesville, VA 22903 (Required)

Ability to Relocate:

• Charlottesville, VA 22903: Relocate before starting work (Required)

Work Location: In person