25 Senior IT Support Specialist Jobs in New York, NY
Petal is Hiring a Senior IT Support Specialist Near New York, NY
- **Privacy Notice** **Senior IT Support Specialist** New York, NY / Engineering / Full-Time **The Petal mission** Petals mission is to bring financial opportunity and innovation to everyone. We're pioneering a new approach to credit, by analyzing an applicants banking history, in addition to credit history, to determine their creditworthiness. We call this technology a Cash Score and it takes into account income, spending, and savings. Its currently helping thousands of people qualify for credit at better rates, even if theyve never had it before. We bring the same ingenuity to our credit card products. Our simple and intuitive app gives members access to credit score tracking, budgeting tools, subscription management, and automated payment optionseverything they need to make financial progress. Now more than ever, Americans need help improving their credit safely, responsibly, and affordably. If this sounds like something youd like to be a part of, apply now, and lets change this trillion-dollar industry together. *At Petal, we're looking for people with kindness, positivity, and integrity. You're encouraged to apply even if your experience doesn't precisely match the job description. Your skills and potential will stand outand set you apartespecially if your career has taken some extraordinary twists and turns. At Petal, we welcome diverse perspectives from people who think rigorously and aren't afraid to challenge assumptions.* **Senior IT Support Specialist Role** As Petals Senior IT Support Specialist, you will help build and maintain the tools and infrastructure that allow our entire company to operate. You will join our rapidly growing NYC office and support all things IT - from new hire onboarding to advanced VPN/Zero-Trust configuration to building workflows and policies around IT and Information Security. In this role, you will act as subject matter expert supporting macOS, Windows, and all common office software and applications such as GSuite (Google Workspace), identity management, MDM products, and open source software. Were looking for someone excited about the prospect of joining a startup and being a lead member of our IT team. **Key responsibilities:** Act as subject matter expert and in some cases admin of tools including office software and applications such as GSuite (Google Workspace), identity management, MDM products, and open source software. Ensure successful technology onboarding and offboarding for employees Assist with tier 1 support requests and act as point person for any tier 2 and tier 3 escalations Play a crucial role in setting IT processes and communicating them broadly to the team Take on special projects in areas including networking, information security (e.g. endpoint detection and response), among others Drive advancement in IT strategy by researching IT tools and systems, and submitting recommendations for future use 3 years experience within IT Management Advanced knowledge of the following technologies: network infrastructure, Google Workspace products, Okta, Email security / monitoring, Window and macOS Servers, Cloud Storage such as Google Drive, Conferencing / collaboration technologies (ideally Zoom) Self-motivation and the ability to work with minimum supervision Strong written and verbal communication skills and attention to detail A passion for providing excellent service and solving issues Ability to prioritize tasks and work on multiple assignments Should be able to undertake some physically demanding tasks e.g. lifting 10 pounds, moving equipment, etc. **Nice-to-haves:** Experience with the following technologies: IT Security tools and best practices, Jamf Pro, Azure AD or JumpCloud, Intune, and Windows Autopilot, Microsoft 365, Self-service operating and support models
Job Summary
Full Time
$70k-88k (estimate)
07/04/2024
07/31/2024
petalcard.com
MANHATTAN, NY
100 - 200
2016
JASON GROSS
$10M - $50M
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The job skills required for Senior IT Support Specialist include IT Support, Networking, VPN, Verbal Communication, Collaboration, Attention to Detail, etc. Having related job skills and expertise will give you an advantage when applying to be a Senior IT Support Specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Senior IT Support Specialist. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Senior IT Support Specialist positions, which can be used as a reference in future career path planning. As a Senior IT Support Specialist, it can be promoted into senior positions as a Help Desk Support Specialist IV that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Senior IT Support Specialist. You can explore the career advancement for a Senior IT Support Specialist below and select your interested title to get hiring information.
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