Established in 2021, Independence Pet Holdings is a corporate holding company that manages a diverse and broad portfolio of modern pet health brands and services across insurance, pet education, lost recovery services, and beyond across North America.

As a leading authority in the industry, we operate with a full stack of resources, capital, and services that support a multi-brand and omni-channel approach. We operate our own insurance carrier and partner successfully with other carriers, as needed. We believe that pet insurance is more than a financial product and build solutions to simplify the pet parenting journey and help improve the well-being of pets.

Job Summary

Reporting the CEO PetPlace, this role is responsible for strategy development and execution of commercial relationship and agreement between IPH and Synchrony. The role will drive cross functional initiatives throughout IPH and Synchrony with the goal of increasing the value of IPH’s Insurance and Ecosystem platform as well as increasing credit volume for Synchrony. This individual will also partner with the Transition Service Agreement (TSA) leader to ensure commitments to the Pets Best transition are successfully implemented. This individual will also be responsible for overseeing and capturing the value creation from IPH partnership with Synchrony and reporting regularly to IPH Senior Leadership including Board Members and shareholders.

Main Responsibilities

• Partner across IPH with a focus on growth throughnew products, new markets, and strategic industry and technology partnerships to further enhance IPH and SYF brands in the pet industry and drive growth.
• Work closely with Synchrony to develop strategies and products to increase insurance premiums, ecosystem revenue and overall customer volumes.
• Identify and lead expansion into new growth markets, new product launches, and new industry partnerships.
• Work cross functionally to communicate and educate the organization on key opportunities within the pet insurance industry and how they will impact our P&L.
• Engage closely with Synchrony and across IPH to drive pet insurance growth.
• Own monthly, quarterly, and annual operational and portfolio updates to the cross-functional IPH partnership teams, functional teams (Ops, Marketing), and business management (Finance, IT).
• Oversee cross functional project management and execution teams to ensure that projects are advancing and on track for execution.
• Lead the annual financial planning process on behalf of the Strategic partnership, under guidance of the IPH CFO ensuring that all initiatives are planned, prioritized and aligned across both businesses with forecasted investment and expected return
• Develop and manage strategic action plans (i.e.,growth pillars, P&L management) to achieve performance targets.
• Develop and support all existing initiatives inclusive of product, regulatory and industry changes.
• Sets standards to ensure adherence with all external and internal Compliance and Regulatory requirements.
• Develop and maintain excellent working relationships with client groups and all key stakeholders.
• Support business-wide initiatives as needed.
• Perform other duties and/or special projects as assigned.

Basic Requirements

• Bachelor’s degree or extensive work experience in the Healthcare/Financial Services field, ideally from a fintech, Insurtech background
• 5 years of leadership experience in financial services or within industry
• 5 years of experience in delivering formal communications to senior business leaders and key external partners.
• 5 years negotiation and contract management experience
• Strong ability & high comfort working with ambiguity and at fast pace
• Demonstrated success in building and leading a team with proven track record of delivering results.
• Strong overall knowledge of insurance business including risk, collections, operations, marketing, and finance.
• Superior Financial Acumen
• In-depth knowledge of how products& services integrate into the pet insurance profession and line of sight to direct competitors.
• Skilled communicator who influences and negotiates with great latitude on outcomes
• Extensive experience partnering with large clients
• Ability to influence senior corporate decision makers
• Ability to effectively interface and represent Synchrony at the most senior levels in the client organization
• Excellent communication skills both written and verbal
• Ability to innovate and find creative solutions to meeting business goals
• Proven ability to work independently yet as key member and contributor to a broader team

Preferred Requirements

• Deep understanding of IPH products, services and capabilities
• Pet eCommerce, and Payment Industry experience
• Previously launched a GTM product in US market