34 Customer Care Manager Jobs in Edinburgh, IN
Pettigrew Recruitment Group Ltd is Hiring a Customer Care Manager Near Edinburgh, IN
We are delighted to be working in partnership with one of the country’s largest housebuilders as they look to maintain their 5 star rating and ensure the best experience for each and every customer they work with. This house builder has a national presence and has invested heavily over the last 2 years in improving their customer experience, something this key role will be heavily involved in maintaining for the region. As such, we are seeking the very best in business to help lead their customer care department in their office based in Edinburgh.
Reporting into the Regional Head of Customer Care, this role will include:
- Manage the department team effectively, including setting clear standards in the workplace, conducting professional development reviews and coaching and training of all team members to ensure employees achieve company KPIs and maintain NHBC Customer Satisfaction and company standards.
- Ensure correspondence to customers and customer defects are dealt with in a cost-effective, professional and timely manner, to ensure procedures and Customer Care Policies and Procedures are adhered to.
- Responsible for identifying and resolving customer escalations (pre-complaint), as well as supporting the resolution of all formal complaints in accordance with company procedure.
- Attend site as and when required to meet with customers, the site team and the Customer Care Maintenance Operatives/Operations Manager.
- Work cohesively with other departments across the company (i.e., Construction, Sales, and Accounts) to ensure communication is optimal and the company achieves its KPIs.
- Comply with responsibilities as defined in the Group’s HS&E Policy and ensure compliance throughout team.
Does this tick your boxes? Reach out to Samantha for more information.
Pettigrew Recruitment Group Limited is an equal opportunities employer and acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. By applying for this job, you accept the T&C’s, Privacy Policy and Disclaimers which can be found on our website
Job Summary
Temporary
$83k-108k (estimate)
06/23/2024
07/12/2024
The job skills required for Customer Care Manager include Customer Satisfaction, Customer Care, KPI, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Care Manager. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Care Manager. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Care Manager positions, which can be used as a reference in future career path planning. As a Customer Care Manager, it can be promoted into senior positions as a Customer Service Senior Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Care Manager. You can explore the career advancement for a Customer Care Manager below and select your interested title to get hiring information.
If you are interested in becoming a Customer Care Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Care Manager for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Care Manager job description and responsibilities
Customer Service Managers listen to the needs and desires of customers and lead a team of Customer Service Representatives.
04/24/2022: Gary, IN
Customer service managers ensure customers are satisfied at all times before, during, and after a visit or transaction.
04/15/2022: Laramie, WY
They keep up with current customer success trends to ensure they are up-to-date with customer expectations.
02/16/2022: Gastonia, NC
Customer care managers look out for their customer’s business and work with them to find solutions to pain points.
02/14/2022: Las Vegas, NV
Maintain accurate records and document all customer service activities and discussions.
02/09/2022: Albany, GA
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Care Manager jobs
Take time to understand what each customer needs and help customers take the shortest route possible.
03/05/2022: Saint Cloud, MN
Practice active listening and figure out a plan to help customers right then and there.
05/08/2022: Hartford, CT
An aspiring Customer Service Manager needs a strong set of management, leadership, and business skills to take their career to the next level.
05/09/2022: Wilmington, DE
Customer service managers must also create an environment where employees feel valuable to the organization.
04/21/2022: Evansville, IN
The customer service manager must be able to work with people with different needs.
03/03/2022: Birmingham, AL
Step 3: View the best colleges and universities for Customer Care Manager.
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