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6 Overnight Member Services Representative Jobs in Great Falls, MT

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PF Management Group
Great Falls, MT | Full Time
$29k-35k (estimate)
3 Days Ago
Planet Fitness
Great Falls, MT | Full Time
$30k-37k (estimate)
7 Days Ago
Planet Fitness
Great Falls, MT | Full Time
$34k-43k (estimate)
3 Days Ago
PF Management Group
Great Falls, MT | Full Time
$36k-45k (estimate)
7 Days Ago
PF Management Group
Great Falls, MT | Full Time
$36k-45k (estimate)
7 Days Ago
PF Management Group
Great Falls, MT | Full Time
$36k-45k (estimate)
7 Days Ago
Overnight Member Services Representative
PF Management Group Great Falls, MT
$36k-45k (estimate)
Full Time 7 Days Ago
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PF Management Group is Hiring an Overnight Member Services Representative Near Great Falls, MT

Our Job OpeningWe are searching for an Overnight Closer (Member Services Representative) to join our team! As a member of our staff, you will be responsible for providing a superior level of customer service to Planet Fitness members, prospective members and guests, ensuring an exceptional “Judgement Free” member experience! The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.
Some of your responsibilities will include:Customer Service/Front Desk Activities
  • Greet members and guests, providing exceptional customer service and doing your best to make members feel comfortable and welcomed!
  • Answer phones in a friendly manner and assist callers with a variety of questions.
  • Check members in, tour and sign up new members, log amenities and communicate updates and events to members and guests.
  • Respond to member questions and concerns in a timely and professional manner.
  • Conduct beverage or merchandise purchases on the point of sale system.
  • Close shift for the business day and create bank deposits for the following day.
Member AccountsUtilize POS system to assist with new membership cards, change of address and billing or payment questions.
Club Cleanliness and Maintenance
  • Go above and beyond to keep the front desk area and lobby clean and orderly.
  • Regular facility cleaning and upkeep such as mopping up spills under equipment, trash removal, cleaning windows and mirrors, and re-racking weights.
  • Regular cleaning of all exercise equipment and tanning beds.
  • Regular restroom and wet area cleaning and stocking.
Qualifications/Requirements
  • Customer service background preferred.
  • Must be able tow work overnight hours (10:00pm to 6:00am)
  • Basic computer proficiency.
  • A passion for fitness and health.
  • Upbeat and positive attitude!
  • Punctuality and reliability is a must.
  • Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
  • Strong listener with the ability to empathize and problem solve.
  • Demonstrate diplomacy in all interactions while using appropriate behavior and language.
  • High School diploma/GED equivalent required.
Physical Demands/Requirements
  • Continual standing and walking during shift.
  • Continual talking in person or on the phone during shift.
  • Must be able to occasionally lift up to 75 lbs.
  • Will occasionally encounter toxic chemicals during shift.
Why you should join Planet Fitness!
  • Contribute to changing people’s lives every day by helping us create a healthier Planet!
  • Work hard and play hard with an amazing group of talented, dynamic professionals!
Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.

Job Summary

JOB TYPE

Full Time

SALARY

$36k-45k (estimate)

POST DATE

06/29/2024

EXPIRATION DATE

07/26/2024

WEBSITE

pf-management-group.com

HEADQUARTERS

Denver, CO

SIZE

<25

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The job skills required for Overnight Member Services Representative include Customer Service, Billing, etc. Having related job skills and expertise will give you an advantage when applying to be an Overnight Member Services Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Overnight Member Services Representative. Select any job title you are interested in and start to search job requirements.

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The following is the career advancement route for Overnight Member Services Representative positions, which can be used as a reference in future career path planning. As an Overnight Member Services Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Overnight Member Services Representative. You can explore the career advancement for an Overnight Member Services Representative below and select your interested title to get hiring information.

If you are interested in becoming an Overnight Member Services Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become an Overnight Member Services Representative for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Overnight Member Services Representative job description and responsibilities

Provide a resolution for customers problem

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Acknowledge phone calls or emails from the customer

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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Overnight Member Services Representative jobs

Ability to use positive language.

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Be functional and flexible

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strives to deliver excellent quality of service

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Be patient when dealing a difficult customers

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Even with extensive training and experience, customer service representatives won’t know how to help every customer.

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Step 3: View the best colleges and universities for Overnight Member Services Representative.

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