The Operations and Systems Manager at Pfitzer Pest Control is a pivotal role responsible for the oversight of critical operational aspects within our organization. This multifaceted management position entails managing field technicians, developing and implementing training programs, optimizing systems and technology, enhancing sales and marketing efforts, ensuring exceptional customer service, and maintaining thorough documentation of processes and procedures. This operations manager role also involves providing office and call center support, optimizing routing efficiency, and offering crucial assistance during peak seasons and hours. We seek a strategic thinker with strong leadership skills and a dedication to continuous improvement across all operational functions.

Work Schedule: M-F: 8am-5pm or 9am-6pm. Seasonally (May-September) there may be longer days and weekends. An evening sweep of alerts and messages may be required. Emergencies may also take place on weekends and evenings.

Benefits/Incentives:

• Generous Time-Off as defined in Handbook.
• Paid Holidays as defined in Handbook.
• Flexible work schedule in non-peak season.
• Limited paid Aflac (approved by ownership).
• $500 Donation per year towards your charity of choice (pre-approved by your manager).
• Simple IRA 2% Match (beginning 1Q 2024).

Tasks:

The role of the Operations and Systems Manager at Pfitzer Pest Control is a multifaceted and dynamic position responsible for overseeing various critical aspects of our operations. This individual will play a pivotal role in managing field technicians, developing and implementing training programs, optimizing systems and technology, enhancing sales and marketing efforts, ensuring top-notch customer service, and maintaining rigorous documentation of processes and procedures. Their responsibilities also encompass office and call center support, routing efficiency, and providing critical assistance during peak seasons and hours. As a key contributor to our company's success, this role requires a strategic mindset, strong leadership, and a commitment to continuous improvement across all facets of our operations.

Requirements:

• Bachelor's degree in Business Administration, Operations Management, or related field (preferred).
• We also require candidates to have at least one year of management experience. This is the primary requirement for the position.
• Strong leadership skills with the ability to motivate and inspire teams.
• Excellent communication and interpersonal skills.
• Proficiency in technology and systems optimization.
• Ability to thrive in a fast-paced, dynamic environment.
• Commitment to continuous improvement and innovation.
• Flexibility to adapt to changing priorities and demands.
• Valid driver's license and reliable transportation.
• All candidates must pass a written pest control and lawn care exam, which will be emailed to them, to be considered for the position.
• Candidates must be willing to travel occasionally and stay overnight as needed.

Job Location: Mobridge, SD (Home Base) with Regular Travel to Aberdeen, SD; Huron, SD; and Sheridan, WY

Key Success Characteristics:

1. Analytical and Problem-Solving Abilities: This role involves optimizing processes, tracking metrics, and implementing new systems. Having strong analytical and problem-solving skills allows the manager to identify areas for improvement, make data-driven decisions, and address challenges efficiently.

2. Excellent Communication and Collaboration: Successful coordination between various departments and team members relies on clear, open, and effective communication. Strong interpersonal and communication skills are essential for fostering collaboration, sharing ideas, and ensuring that everyone is aligned with the company's goals and processes.

3. Strong Leadership Skills: Effective leadership is crucial for managing a diverse team of field technicians, office staff, and call center representatives. The ability to inspire, motivate, and guide team members, set clear expectations, and provide constructive feedback is essential for success.

4. Promotes a Growth-Oriented Culture: This role plays a pivotal part in advancing our growth and expanding our reach to potential customers. It involves actively engaging in prospecting and networking, both while visiting our various locations and providing on-site support at our headquarters. The responsibilities encompass identifying potential new customers, including property owners, businesses, property managers, homeowners, and farmers/ranchers. Additionally, diligent research and prospecting efforts are required to consistently discover opportunities for expanding our customer base. This entails promoting our pest control services and crafting enticing special promotions or incentives to attract new customers while also extending additional services to our existing clients.

5. Adherence to Company Policies: Another critical role is overseeing the development and maintenance of company policies, procedures, and protocols. You will be responsible for ensuring that a protocol is created for any task repeated more than twice, whether by yourself or a team member. Additionally, you must strictly adhere to company policies as outlined in various resources such as the Handbook, Protocol Book, Online Processes, and Procedures. Your duties will also involve delivering work punctually while upholding high-quality standards, effectively managing your time and tasks, actively pursuing continuous learning and personal growth, consistently demonstrating follow-through, and meeting expectations with timeliness and quality.

Job Type: Full-time

Pay: $45,000.00 - $80,000.00 per year

Experience level:

• 1 year

Schedule:

• Monday to Friday

Ability to Relocate:

• Aberdeen, SD: Relocate before starting work (Required)

Work Location: In person