2 International Customer Engagement Training Lead Jobs in Boulder, CO
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International Customer Engagement Training Lead
$111k-142k (estimate)
Full Time | Pharmaceutical
2 Days Ago
Pfizer is Hiring an International Customer Engagement Training Lead Near Boulder, CO
Role SummaryThis role acts as the international lead for Customer Engagement Training, reporting to VP, Global Customer Engagement Training and being a part of the Customer Engagement Training LT. The lead will oversee all direct reports for International Customer Engagement Training, conduct business and strategic training needs analysis, and create a L&D strategy for the international Customer Engagement Training team. The strategy will ensure market-specific customization for optimal content, relevance and impact, while also focusing on consistent understanding and execution of core principles to support exceptional skill development for commercial roles. Collaborating closely with international commercial leadership and the global Customer Engagement Training team, this role will also spearhead the development of Customer Engagement training initiatives and work with needed stakeholders to implement training and development worldwide.
Role Responsibilities
Relocation assistance may be available based on business needs and/or eligibility.
Sunshine ActPfizer reports payments and other transfers of value to health care providers as required by federal and state transparency laws and implementing regulations. These laws and regulations require Pfizer to provide government agencies with information such as a health care provider’s name, address and the type of payments or other value received, generally for public disclosure. Subject to further legal review and statutory or regulatory clarification, which Pfizer intends to pursue, reimbursement of recruiting expenses for licensed physicians may constitute a reportable transfer of value under the federal transparency law commonly known as the Sunshine Act. Therefore, if you are a licensed physician who incurs recruiting expenses as a result of interviewing with Pfizer that we pay or reimburse, your name, address and the amount of payments made currently will be reported to the government. If you have questions regarding this matter, please do not hesitate to contact your Talent Acquisition representative.
EEO & Employment EligibilityPfizer is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status. Pfizer also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as work authorization and employment eligibility verification requirements of the Immigration and Nationality Act and IRCA. Pfizer is an E-Verify employer. This position requires permanent work authorization in the United States.
Sales Training
Role Responsibilities
- Lead and develop direct reports and the international Customer Engagement Training team for optimal skills needed to shape, evolve and deliver best-in-class training results.
- Define and execute core measures to understand impact of deployed training efforts to the learner and to business results, from both a customer and a business impact perspective.
- Gather best practices and share across needed multi-stakeholder groups and global Customer Engagement Training leader members to support an environment of teamwork and continuous improvement.
- Be able to balance application of standardized constructs and local market, brand and leader requests to ensure focus on areas of prioritization and needed core mastery that spans not only international but also global role expectations.
- Lead International Customer Engagement Training Op Planning, ensuring alignment to international business and global Customer Engagement Training strategy and planning.
- Ensure clear goals are in place and measured for core role curriculum and for annual planning, across international and within deployed core markets.
- Identify the capabilities needed to meet the current and emerging business and strategic needs of the international commercial team.
- Lead the analysis of learning needs and the prioritization of L&D activity across the commercial organization for the international markets.
- Work closely with the international commercial leadership, and the Customer Engagement Training team to develop L&D strategy and role map for the international commercial leadership.
- Lead the design and development of high-quality L&D programs with international or global reach to support the achievement of high levels of learner engagement and required learning outcomes within agreed resources and timescales
- Lead the development of partnering relationships with senior executives throughout the organization, building high levels of professional credibility and mutual trust, and ensuring that internal clients have access to high quality advice and guidance to support in delivering business strategy and plans
- Communicate the function's strategy and its relationship to the organization's mission, vision, and values; clarify the actions needed to implement this strategy within the area of responsibility; motivate people to commit to the mission, vision, and values and do extraordinary things to achieve the organization's business goals.
- This role will manage an organization of 100 colleagues.
- Bachelor’s degree required with 20 years of experience in commercial marketing and commercial sales customer facing roles to include leader of teams and customer facing execution, with responsibilities in coaching and performance of team.
- International experience spanning both Asia and Europe.
- Previous experience leading across matrixed organizations
- Strong ability to interpret business needs and develop strategy accordingly.
- Experience in strategic planning, operational planning and partnership development.
- Strong ability to work collaboratively with internal and external stakeholders. Excellent communication and interpersonal skills are essential.
- Executive presence and ability to influence senior stakeholders internally and externally.
- Demonstrated ability to think analytically and contribute to the development of innovative approaches. Strong problem-solving skills are valuable.
- Ability to make sense of complex information to make sound judgment and decision making.
- A track record of holding self and others accountable to meet commitments.
- Experience working across multiple international markets, to include Europe and Asia markets.
- Experience with learning and development programs and strategies
- Experience leading leaders and building/delivering culture in-line with Pfizer values.
- Experience developing strategies, execution pull through and measurement for efforts that impact organization level approach and outcomes.
- Ability to lead by influence without positional authority
- Experience developing data analytics strategies and approaches to measurement of effectiveness and ROI
- Familiarity with the global pharma regulatory environment and its impact on sales strategies
- Strong understanding of adult learning principles and instructional design theory
- Last Day to Apply: July 5, 2024
- Additional Locations: Any US Commercial PFE Site
- Position is hybrid and will require to work 2 to 3 days per week from site
- Not eligible for Relocation Package
- Eligible for employee referral bonus
Relocation assistance may be available based on business needs and/or eligibility.
Sunshine ActPfizer reports payments and other transfers of value to health care providers as required by federal and state transparency laws and implementing regulations. These laws and regulations require Pfizer to provide government agencies with information such as a health care provider’s name, address and the type of payments or other value received, generally for public disclosure. Subject to further legal review and statutory or regulatory clarification, which Pfizer intends to pursue, reimbursement of recruiting expenses for licensed physicians may constitute a reportable transfer of value under the federal transparency law commonly known as the Sunshine Act. Therefore, if you are a licensed physician who incurs recruiting expenses as a result of interviewing with Pfizer that we pay or reimburse, your name, address and the amount of payments made currently will be reported to the government. If you have questions regarding this matter, please do not hesitate to contact your Talent Acquisition representative.
EEO & Employment EligibilityPfizer is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status. Pfizer also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as work authorization and employment eligibility verification requirements of the Immigration and Nationality Act and IRCA. Pfizer is an E-Verify employer. This position requires permanent work authorization in the United States.
Sales Training
Job Summary
JOB TYPE
Full Time
INDUSTRY
Pharmaceutical
SALARY
$111k-142k (estimate)
POST DATE
06/27/2024
EXPIRATION DATE
07/21/2024
WEBSITE
pfizer.com
HEADQUARTERS
NEW YORK, NY
SIZE
>50,000
FOUNDED
1848
CEO
ALBERT BOURLA
REVENUE
$10B - $50B
INDUSTRY
Pharmaceutical
Related Companies
About Pfizer
Breakthroughs That Change Patients' Lives: Pfizer is a leading research-based biopharmaceutical company. We apply science and our global resources to deliver innovative therapies that extend and significantly improve lives. Every day, Pfizer colleagues work across developed and emerging markets to advance wellness, prevention, treatments and cures that challenge the most feared diseases of our time.To learn more, visit www.pfizer.com. For additional information on our guidelines, please visit http://www.pfizer.com/community-guidelines Beware of scams from individuals, organizations and Interne...t sites claiming to represent Pfizer in recruitment activities. A formal Pfizer recruitment process is required for all authorized positions posted by Pfizer prior to issuing an offer of employment. This Pfizer process includes an interview and never requires payment or fees from job applicants. If you receive a suspicious email message or phone call about recruiting on behalf of Pfizer, do not provide any personal information or pay any fees. Interested candidates should apply to current openings through this Pfizer website. Pfizer accepts no responsibility for any costs or charges incurred as a result of fraudulent activity.
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