Overview

The ideal candidate will offer strong, interpersonal engagement in member and guest relations, and provides a vibrant recreational retail experience at SQCC.

Org Chart and Interactions

The Shop Manager / Merchandiser will report directly to the PGA Head Golf Professional. The PGA Head Professional will then report to the PGA Director of Golf.

Associates include the, Lead Assistant, and Golf Member Services Team members. All golf team members at SQCC regularly interact with our members, guests, vendors, and other departmental teammates.

Personal Interaction

• Embrace a culture of creating a memorable and welcoming atmosphere, upon arrival and departure, by delivering exceptional service.
• Anticipating and servicing our members and guest’s individual needs.
• Track record of member and team member engagement and authentic enjoyment of building relationships with members and team members.
• Adapt to a golf centric membership with a passion for the game.
• Cultivating an energetic team-oriented experience that thrives on creativity and idea generation which defines excellence at SQCC.

Experience Required

Education and experience :

• Four-year bachelor’s degree in business, marketing or fashion preferred.
• three years’ experience at a private equity club or high end club.
• Some experience developing in managing a buying plan.
• Proficiency and knowledgeable in Microsoft Office specifically Excel, Word and social media

Essential Responsibilities

Daily Responsibilities :

• Buying, receiving, pricing and display of new merchandise for a single store location doing approximately $425,000 in retail sales with upward potential.
• Utilize golf professional staff, including Assistant Golf Professionals in daily merchandising activities.
• Develop and grow corporate Merchandise program.
• Stay on top of all fashion industry trends.
• Evaluate and manage the merchandise mix and product matrix through member interaction.
• Proficient in marketing and promotion of merchandise.
• Maintain rotate and change displays with an exceptional appearance.
• Maintain excellent member relations and ensure remember expectations are being achieved.
• Supervision and management of inventory receiving office.
• Oversee monthly physical inventory and spot checking.
• Have knowledge of club, activities, policy, and hours of operation. Understand club operations to assist members with questions.
• Assist the golf operation by serving at the golf shop counter.
• Utilize Jonas / Encore POS system to create SKUs, establish pricing, and receive merchandise
• Manage the special-order process ensuring order accuracy, on-time delivery, and handling any returns.
• Meet with vendors to view upcoming product lines and source new vendor merchandise.
• Monitor and manage inventory levels by restocking and placing reorders as needed.
• Responsible for maintaining cost of goods sold that is consistent with monthly / yearly budget.
• Ownership of the entire process for returns and defective items.
• Assists with invoicing and scheduling payment of invoices in a timely manner.
• Responding appropriately and professionally to members, other departments, and vendors to overcome challenges, misunderstandings, and complaints.
• Sales forecasting; ability to determine proper stock mix and turnover ratios.
• Manage professional relationships with membership, team members, and sales representatives.
• Maintain preferred member database and buying habits.
• Investigate and attend ladies apparel markets and gift shows.
• Investigate new promotions, trunk shows, and special sales outlets...
• Coordinate uniform buying for all departments of the Club.
• Perform other duties as designated by the Head Golf Professional.

Mental Requirements :

• Must work well in high-pressure situations.
• Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary.
• Must be effective at listening to understanding and clarifying the concerns and issues, raised by the various department heads, members, and guests.
• Must be able to work and understand financial information and data and basic math functions.

Benefits

• Full Time Benefits
• PGA DUES
• GBN DUES
• PLAYING / PRACTICE PRIVLEGES
• Clothing Allowance

Last updated : 2024-06-05