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Description
Logistics
This position is full-time (40 hours / week) Monday-Friday in a typical office environment. Employees are required to have the flexibility to work any of our 8-hour shift scheduled during our normal business hours.
It may be necessary, given the business need to work occasional overtime and weekends. This role is located at 200 North Dozier Boulevard Florence, SC 29501 United States of America.
What You'll Do :
From the moment of login, you'll be focused on proactively resolving our members' and / or providers' questions and concerns using computer-based resources to find answers.
Communication via telephone, written, web, or walk-in inquiries. You will guide members and providers with their healthcare needs by explaining benefits, solving claim concerns, and helping find a doctor via telephone calls, online chats, or e-mails.
At times extensive research may be needed and it may be necessary to collaborate with other departments to find the answers needed.
Your leadership team is open to your recommendations, feedback, process improvements, and assistance with special projects to make positive changes for the department.
Once you have mastered this role, training and sharing your knowledge with new team members can be a rewarding part of this role.
To Qualify for This Position, You'll Need :
A High School Diploma or equivalent. Excellent verbal and written communication skills including proficiency in spelling, grammar, and punctuation.
Strong human relations and organizational skills, with a demonstrated ability to handle high-stress intense situations and conversations.
Good judgment and the ability to handle confidential or sensitive information with discretion. Ability to learn.
We Prefer That You Have :
2 years of customer service experience or 1 year of claims or appeals processing experience and 1 year of customer service experience or a bachelor's degree in lieu of work experience is preferred.
What We Can Do for You :
You are not alone. We are here to support you :
Six weeks of training including :
Our comprehensive benefits package includes :
What to Expect Next :
After submitting your application, our recruiting team members will review your resume to ensure you meet the qualifications.
This may include a brief telephone interview or email communication with our recruiter to verify resume specifics and salary requirements.
Management will be conducting interviews with the most qualified candidates, with prioritization given to those candidates who demonstrate the preferred qualifications.
Last updated : 2024-08-30
Full Time
Insurance
$43k-56k (estimate)
05/23/2024
11/29/2024
pgba.com
COLUMBIA, SC
1,000 - 3,000
2002
MIKE SKARUPA
$200M - $500M
Insurance
The job skills required for Customer service advocate include Customer Service, Call Center, Written Communication, Flexibility, Leadership, Organizational Skills, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer service advocate. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer service advocate. Select any job title you are interested in and start to search job requirements.
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Quotes from people on Customer Service Advocate job description and responsibilities
Customer services advocates represent the needs of the customer to companies or agencies, ensuring that they receive high-quality service.
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Those are the people who work for consumer protection agencies might help clients file lawsuits and ensure companies follow federal and state business regulations for fair operating practices.
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Customer service advocates who work for private companies might conduct research to find out what competitors do for their customers.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Service Advocate jobs
Many customer service advocates perform customer research to understand what their customers expect from their services.
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Salaries and benefits for customer service advocates can depend on experience, education and geographical location.
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They may also ask the client services team for their feedback on the new policies and make adjustments based on those recommendations.
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A good Customer Service Advocate must have excellent communication skills since they will be speaking directly with customers.
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Customer Service Advocate need a mix of technical skills and human skills.
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