Leads and coordinates activities of the Field Service Corporate team engaged in handling Service orders, Parts and customer service by performing the following duties.

• Provides leadership to ensure employees demonstrate appropriate demeanor, technical accuracy, efficiency and conformity to company policies.
• Prepares employee schedules and authorizes absences or overtime in order to meet work requirements.
• Serves as contact person for other group and team leaders to answer questions or concerns affecting multiple departments.
• Assists employees with difficult or unusual Services, making decisions about disposition of these issues or the need to seek additional authorization for action.
• Operates a variety of hand and power tools.
• Provides feedback to leaders in Field Service and Manufacturing regarding manufacturing problems and offers recommendations for solutions.
• Ensures that all work is performed in a safe and professional manner, adhering to company and department safety and work policies.
• Relays and shares information with employees and other departments in a timely manner.
• Schedules meetings with staff to ensure optimum communication.
• Provides positive and negative feedback to employees verbally and in writing.
• Documents feedback through Confirmation of Conversations (COC).
• Participates in annual performance reviews for employees

• Ensures employees receive appropriate training necessary to meet and exceed job expectations.
• Maintains vehicle maintenance and appearance.

• Fulfills job duties of staff supervised approximately 75% of work time.
• Administers Field Service software solution, including producing reports, down loading information from other databases, entering data and analyzing data.
• Establishes access for new employees in Field Service software solution and trains co-workers in use of software.
• Ensures technicians receive appropriate training necessary to meet and exceed job expectations

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Work Keys Score/Test Requirements: 

• Applied Math - 5,
• Locating Information - 5,
• Observations - 5,
• Reading for Information - 5
• Writing - 3

• Good understanding of basic business procedures, practices, and policies.
• Good conflict resolution skills.
• Good driving record.

Good oral and written communication skills

Must be able to perform calculations

Must be able to assess complex situations and make appropriate decisions.

Ability to establish priorities.

Laminated Reglazing Certification. Arial Lift Truck operation certificate.

PHYSICAL DEMANDS / WORK ENVIRONMENT

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• In order to complete repairs, required to lift products with assistance sometimes weighing over 150 lbs. 
• Must be able to bend, stoop and climb as a regular part of the job duties.
• Must be able to work at heights when repairing products that may be several stories high by using aerial lifts, scaffold, or other means to access products for repairs.
• Works at various job sites and out of a van/vehicle.
• Job sites can be new construction, residential homes and/or commercial buildings.

TRAVEL REQUIREMENTS

Ability to travel throughout the southeast US frequently and occasionally internationally.

Occasional: activity exists less than 1/3 of the time.

Frequent: activity exists 1/3 and 2/3 of the time.