The Opportunity: The Education Operations Coordinator reports to the Regional Executive Director and provides administrative and field operations support for the department, its programs, and its activities. This person also supports education programs, provides operational insight, and outlines operational necessities for education programs. This position includes coordinating daily operations, program evaluation, and creating reports as needed. The position interfaces with the support staff as well as other departments and functions in a highly professional and confidential manner.

The Details: 

Key Deliverables: 

• Supports Regional Executive Director with program evaluation through organizing data, creating spreadsheets analyzing metrics, and generating summary reports.
• Support the Regional Executive Director with scheduling, organizing team meetings, and helping with departmental communications.
• Coordinate department enrollments and financials.
• Maintain records of numbers served through programs and generate quarterly program reports for the Regional Executive Director.
• Provide grant management support, specifically timeline management and report generation.
• Coordinate Support Team schedule and produce weekly internal updates and communications.
• Answer student inquiries and act as communication liaison to other departments and partners for scheduling and planning events, promoting educational programs, and putting programming on the calendar

• Support the Managing Director in executing all student and programming needs, including preparation of upcoming cohorts.
• Administer and coordinate student testing if needed.
• Support participant roster management and attendance records support to education and outreach programs for both partner-led, onsite, and virtual programs.
• Work across technology platforms to track program attendance, generate program communications, and provide timely information to participants
• Collaborate with Regional Executive Director to liaison with students and/or partners as necessary.

• Due to team assignments, varying staffing levels, special projects, or other situations, employees may be required to perform duties and responsibilities outside their regular job description. Management reserves the right to assign and re-assign work at its discretion.
• Performs duties safely and efficiently to maintain a safe work environment. 

Experience and Education Requirements:

• Experience with administrative operations, tasks, and procedures
• Experience working with data sets, creating tracking systems
• Strong computer skills, including proficiency in Google Docs, Slides Sheets, Microsoft PowerPoint, Word, Canva, and Excel, HubSpot, Salesforce, and MailChimp
• Experience in an educational setting
• Ability to prioritize tasks and meet deadlines with minimal supervision
• Ability to think creatively to solve problems on the spot or improve program efficiency.
• Ability to work with and communicate with a wide range of people including staff, business leaders, vendors, visitors, children, and the public
• Ability to handle confidential information and potentially controversial topics with sound judgment
• Ability to work effectively under pressure with frequent interruptions
• Flexibility, willingness, and ability to learn new tasks and take on new projects
• Strong interpersonal, oral presentation, and writing skills
• Professional, positive, and approachable attitude/demeanor
• Valid Indiana driver’s license

The Network:
PLA is a transformative education nonprofit changing communities across the country by providing a depth of resources not found in the traditional education model. In addition to serving as one of the country’s best turnaround school operators and successfully launching charter school start-ups, PLA also provides our school communities with a successful, research-based summer learning program (Summer Advantage), a successful Reading and Math Intervention program (Reading and Math Advantage), and a workforce development program (PLA University) that provides expanded opportunities for our high school graduates, along with the family members of our current staff and students. This menu of programs and services is unique to our network, sets us apart from other organizations, and provides expanded opportunities for our staff through career advancement and income opportunities.

Compensation and benefits: A base salary that is competitively aligned to the market. In addition to a base salary, we offer: 

PLA is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristics as outlined by federal, state, or local laws. 

Please read carefully.

Phalen Leadership Academies (PLA) is an equal opportunity employer. PLA does not discriminate in employment on account of race, color, religion, national origin, citizenship status, ancestry, age, sex (including sexual harassment), sexual orientation, marital status, physical or mental disability, military status or unfavorable discharge from military service.

By completing this application you understand that neither the completion of this application nor any other part of my consideration for employment establishes any obligation for PLA to hire me. If hired, I understand that either PLA or I can terminate my employment at any time and for any reason, with or without cause and without prior notice. I understand that no representative of PLA has the authority to make any assurance to the contrary.

You attest by applying to this position that you have given PLA true and complete information on this application. No requested information has been concealed. I authorize PLA to contact references provided for employment reference checks. If any information I have provided is untrue, or if I have concealed material information, I understand that this will constitute cause for the denial of employment or immediate dismissal.

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