Job Title: QA Learning Management System Coordinator

Location: Decatur, Illinois

Reports To: Head of Quality Assurance

Benefits: Full benefit package offered; including medical, dental, vision insurance, STD/LTD, 100% match to 401K up to 4%, PTO, 8 paid holidays, health savings plans, life insurance, and more.

Relocation Expenses: Relocation is negotiable and will be reviewed on a case-by-case basis.

Position Summary:

The QA Learning Management System (LMS) Coordinator will oversee the maintenance and administration of the electronic learning management system (ComplianceWire) to ensure efficient and effective training operations. The Coordinator will process training requests, run training reports, assist site management with LMS use, and provide hands-on training and support to system users.

Essential Duties & Responsibilities:

System Implementation & Maintenance:

• Implement and configure the ComplianceWire system, including system setup, testing, procedure establishment, curriculum building, and coordinating with suppliers.
• Provide day-to-day administrative support for ComplianceWire.
• Set up and maintain training items, curriculums, and user groups based on feedback from area management.
• Collaborate with Human Resources to manually add new users to the LMS as required.
• Create, maintain, and distribute LMS reports.

Training & Support:

• Provide initial and refresher training to LMS users.
• Deliver advanced training to managers/supervisors on reporting functionality and curriculum maintenance processes.
• Monitor online helpdesk queue and provide Level 1 customer service support to LMS users via phone and screen-sharing applications.
• Assist with the development and maintenance of LMS system standards, policies, procedures, and operations manuals.
• Work with instructional developers and SME trainers to ensure training content meets LMS and SCORM requirements.
• Test new and revised content to ensure activity requirements are met and content launches appropriately.
• Create training materials such as PowerPoint presentations, student and instructor guides, and other related activities.

Compliance & Reporting:

• Provide management with metrics and updates to assist in managing compliance with all set training objectives and requirements.
• Support internal and external audits related to regulatory, pre-inspection approval, and corporate compliance.
• Identify trends and opportunities for continuous improvement of the training system.

Minimum Qualifications:

Education & Experience:

• Bachelor’s degree from a four-year accredited college or university or four years equivalent industry experience.
• Minimum three years of expert-level experience as the administrative lead of an electronic learning management system such as ComplianceWire.
• Must be a USA Citizen, Green Card Holder, H1 Transfer, or EAD holder.

Skills & Knowledge:

• Strong background in GMP concepts and creation/delivery of GMP concept training.
• Proficiency in e-learning content applications.
• Working knowledge of current Good Manufacturing Practices, United States Pharmacopeia, and FDA regulations (21 CFR parts 11, 210, 211, 820).
• Meticulous attention to detail and strong organizational skills.
• Excellent interpersonal and communication skills.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and scientific software.
• Ability to work independently and in a cross-functional environment.
• Strong customer service skills and ability to interact effectively with internal and external customers.
• Experience with UL Compliance Wire highly recommended.

Working Conditions:

Environment:

• Work in a cGMP laboratory or manufacturing environment, requiring personal protective equipment such as uniforms, lab coats, safety glasses, respiratory protective equipment, hearing protection, etc.
• May involve working shifts (Day, Evening, Night) and potentially weekends or holidays.

Physical Requirements:

• Ability to sit, stand, walk, talk, hear, and use hands to finger, handle, or feel.
• Ability to lift up to 10 kg unassisted.
• Vision requirements include close vision for written work and PC use.

Mental Requirements:

• Ability to write, read, and apply technical scientific writing, procedures, and quality policies.
• Ability to work independently and apply deductive reasoning and analytical thought.
• Ability to follow safety and security practices and maintain confidentiality.

Safety Requirements:

• Safety glasses and close-toed shoes are required in many areas within the facility.

Join our team and play a critical role in maintaining and enhancing our learning management systems. Apply today to contribute to our commitment to quality and compliance in the pharmaceutical industry!

Job Type: Full-time

Schedule:

• 8 hour shift

Application Question(s):

• Kindly mention your regular email and phone number to Connect and schedule an interview.
• Please provide two available time slots for the next 2-3 days to schedule interviews. (Please provide specific Date & Time, Time Zone)
• Are you Based in Decatur, Illinois or willing to commute/ relocate to Decatur, Illinois for this position?
• What is your expected annual base salary for this position?
• What is your work authorization? (US Citizen/ Green Card Holder / H1 Transfer/ EAD (work permit))
• How many years of expert-level experience as the administrative lead of an electronic learning management system such as Compliance Wire do you have?

Work Location: On the road