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GENERAL SUMMARY:
Shift: Full-Time Day Shift
Eligible for Full-Time Benefits
Under general supervision of the Pharmacy Advantage Management team, the Customer Service Representative (CSR) responds to telephone inquiries from participants, employees and other internal and external customers. The CSR triages phone calls and forwards calls to the appropriate departments for follow-up. The CSR ensures entry of demographic and operations information into the electronic medical record.
PRINCIPLE DUTIES AND RESPONSIBILITIES:
This posting represents the major duties, responsibilities, and authorities of this job, and is not intended to be a complete list of all tasks and duties. It should be understood, therefore, that employees may be asked to perform job-related duties beyond those explicitly described above.
EDUCATION/EXPERIENCE REQUIRED:
Full Time
$55k-66k (estimate)
03/11/2024
06/26/2024