Galderma is the emerging pure-play dermatology category leader, present in approximately 90 countries. We deliver an innovative, science-based portfolio of premium flagship brands and services that span the full spectrum of the fast-growing dermatology market through Injectable Aesthetics, Dermatological Skincare and Therapeutic Dermatology. Since our foundation in 1981, we have dedicated our focus and passion to the human body's largest organ - the skin - meeting individual consumer and patient needs with superior outcomes in partnership with healthcare professionals. Because we understand that the skin, we are in shapes our lives, we are advancing dermatology for every skin story.
We look for people who focus on getting results, embrace learning and bring a positive energy. They must combine initiative with a sense of teamwork and collaboration. Above all, they must be passionate about doing something meaningful for consumers, patients, and the healthcare professionals we serve every day. We aim to empower each employee and promote their personal growth while ensuring business needs are met now and into the future. Across our company, we embrace diversity and respect the dignity, privacy, and personal rights of every employee.
At Galderma, we actively give our teams reasons to believe in our bold ambition to become the leading dermatology company in the world. With us, you have the ultimate opportunity to gain new and challenging work experiences and create an unparalleled, direct impact.
Job Title: Strategic Account Manager (SAM)Location: Mid AtlanticThe CompanyALASTIN Skincare, Inc. is the fastest-growing physician-dispensed skincare company in the U.S. with innovative, scientifically proven and clinically tested products. Founded in 2015 and located in Carlsbad, CA, the company provides a comprehensive collection of cutting-edge products for optimal procedure results and daily skincare regimens. Following our recent acquisition by Galderma, the world’s largest independent dermatology company, Alastin has continued its rapid growth operating as an independent business unit of Galderma.
OverviewThe Strategic Account Manager (SAM) is responsible for driving significant growth in select, high-potential accounts. The SAM will partner with Account Managers within the Area to support growth of their identified Strategic Accounts. The SAM will be responsible for conducting a comprehensive business assessment for the practice (or group of practices), identifying opportunities for Alastin growth, and developing a S.M.A.R.T. (specific, measurable, attainable, relevant, time-bound) action plan for growth. Strategic Accounts will be determined based on specific criteria, to include a commitment to partnering with Alastin and a validated opportunity for product, provider and/or location expansion. The SAM will report to the Executive Area Director and will provide mentoring to the Regional teams as it pertains to developing and growing retail profit centers, maximizing marketing strategies, and optimizing patient experience. within specific practices based on analyzing reports, ROI, etc.
Key Responsibilities

• Conduct business assessment and build strategic growth plan for designated Strategic Accounts for accelerated growth. Partner with local Account Manager to develop forecast targets, initiatives to drive growth and reports to monitor progress of these accounts
• Establish and apply business building principles on best practices related to successful revenue generating approaches and pull through strategies, office promotions etc. The SAM will conduct Account Business Reviews after thorough account analysis from account reports with each specified account and ensure AMs on the team are effective in presenting ABRs as well. The SAM will serve as lead on approaches that foster patient loyalty and an excellent patient experience within the practices they cover. Partner with the AMs to apply strategic account management principles to enhance the relationship with each office
• Develop action plan, applying S.M.A.R.T. principles, to include education on the science, messaging, social media, provide selling skills for office staff, incentives and general best practices
• Participate in regular SAM Success team calls to collaborate with the SAM team along with the Training and Education and Marketing teams
• Align business decisions with strategic goals by demonstrating knowledge of market, competition and profitability
• Establish travel itinerary (quarterly) with Executive Area Director or Regional Director based on area/territory priorities and T&E budget
• Analyze and control expenditures to conform to budgetary requirements

Requirements

• BA/BS degree required or equivalent years of experience
• 5 or more years Aesthetic sales experience
• Proven expertise in integrating medical and retail in a practice
• Effective coaching, training and development skills
• Effective goal setting, planning and communication, relationship-building, and strong problem-solving skills
• Strong analytical skills with ability to utilize Excel and PowerPoint when needed
• Ability to manage multiple responsibilities and get others to buy in to specific goals and strategies in a fast placed, demanding environment
• Self-reliant with the ability to make solid business decisions

Physical Requirements

• The person in this position needs to occasionally stoop, bend, and kneel
• Frequently moves materials weighing up to 50lbs for account and event needs
• Frequently operates a computer and other office productivity machinery
• Must be able to travel 30-40% of the time

What We Offer In ReturnYou will be working for an organization that embraces diversity & inclusion and believe we will deliver better outcomes by reflecting the perspectives of our diverse customer base. You will also have access to a range of company benefits, including a competitive wage with shift differential, annual bonus opportunities and career advancement and cross-training.
Next Steps

• If your profile is a match, we will invite you for a first virtual conversation with the recruiter.
• The next step is a virtual conversation with the hiring manager
• The final step is a panel conversation with the extended team

Our people make a differenceAt Galderma, you'll work with people who are like you. And people that are different. We value what every member of our team brings. Professionalism, collaboration, and a friendly, supportive ethos is the perfect environment for people to thrive and excel in what they do.
Employer's RightsThis job description does not list all the duties of the job. You may be asked by your supervisors or managers to perform other duties. You will be evaluated in part based on your performance of the tasks listed in this job description. The employer has the right to revise this job description at any time. This job description is not an employment contract, and either you or the employer may terminate employment at any time, for any reason. In addition, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.