3 Help Desk Support Analyst Jobs in Galesburg, IL
Phaxis LLC is Hiring a Help Desk Support Analyst Near Galesburg, IL
Job Title: IS Help Desk Support AnalystPrimary Task: The Help Desk Technician's role is to provide a single point of contact for end users to receive support and maintenance within the organization's desktop computing environment. This includes installing, diagnosing, repairing, maintaining, and upgrading all PC hardware and equipment to ensure optimal workstation performance. Occasionally work with and assist Cybersecurity personnel in software updates on all hardware to maintain optimum security posture. The person will also troubleshoot problem areas (in person, by telephone, or via e-mail) in a timely and accurate fashion and provide end-user assistance where required. Directly Reports to:IS Helpdesk ManagerEssential Duties and Responsibilities:Application / Operational Administration
- Maintain, upgrade, and manage all desktop applications including but not limited to Microsoft O/S, Outlook, Microsoft Office, Adobe Design products, and MAC
- Build images and execute deployments using Windows Deployment Services
- Perform onsite analysis, diagnosis, and resolution of complex desktop problems for end users, and recommend and implement corrective solutions, including offsite repair for remote users as needed.
- Install, configure, test, maintain, monitor, and troubleshoot end-user workstations and related hardware and software in order to deliver required desktop service levels.
- Assess the need for and implement performance upgrades to PC boxes, including the installation of CPUs, I/O and NIC cards, hard disks, ribbon cables, hard drives, RAM, memory chips, CD-ROMs, and other equipment as assigned.
- Collaborate with LAN technicians, network administrators and system administrators to ensure efficient operation of the company's desktop computing environment.
- Where required, administer, and resolve issues with associated end-user workstation networking software products.
- Receive and respond to incoming calls, helpdesk tickets, and/or e-mails regarding desktop problems
- Answer to and perform moves, additions, and changes requests as they are submitted by line managers.
- Assist in preparing, maintaining, and upholding procedures for logging, reporting, and statistically monitoring desktop operations.
- Level 1 support for the above software
- A member of the 24hr on-call list in the event of system downtime or process interruption of the above related resources
- Maintain, upgrade, and troubleshoot all desktop and laptop hardware
- Maintain, upgrade, and troubleshoot MAC devices
- Maintain, upgrade, and troubleshoot network and personal printers
- Maintain, upgrade, and troubleshoot VOIP Phones and video conference equipment
- Maintain, upgrade, and troubleshoot wireless devices
- Maintain, configure, upgrade, and troubleshoot company issued smartphones
- Prioritize issues and document resolution using the helpdesk tracking software
- Ensure proper documentation that stays consistent with programs and patches
- Develop and maintain an inventory of all monitors, keyboards, hard drives, modems, network cards, and other components and equipment.
- Accurately document instances of desktop equipment or component failure, repair, installation, and removal.
- Assist in other areas of Information Systems as needed.
- Minimum 2 yr. degree in Systems related field or 2 years experience supporting and troubleshooting help desk issues.
- COMPTA A , Microsoft Certified Professional (MCP), or Vendor End User certifications are a plus.
- Ability to conduct research into PC issues and products as required.
- Effective interpersonal skills and relationship-building skills.
- Strong written and oral communication skills.
- Ability to present ideas in user-friendly language.
- Understanding of the organization's goals and objectives.
- Analytical and problem-solving abilities, with keen attention to detail.
- Self motivated and directed, with the ability to effectively prioritize and execute tasks in a high-pressure environment.
- Possession of a valid driver's license; ability and willingness to travel on work assignments; willingness to work additional hours during the week and/or weekend, if/when required
- Experience working in a team-oriented, collaborative environment.
- Strong customer-service orientation.
- Familiarity with standard desktop deployment procedures
- Professional integrity to handle confidential information.
Job Summary
Full Time
$45k-56k (estimate)
06/02/2024
11/03/2024
The job skills required for Help Desk Support Analyst include Help Desk, Troubleshooting, Customer Service, Problem Solving, Installation, Help Desk Support, etc. Having related job skills and expertise will give you an advantage when applying to be a Help Desk Support Analyst. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Help Desk Support Analyst. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Help Desk Support Analyst positions, which can be used as a reference in future career path planning. As a Help Desk Support Analyst, it can be promoted into senior positions as a Help Desk Support Specialist II that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Help Desk Support Analyst. You can explore the career advancement for a Help Desk Support Analyst below and select your interested title to get hiring information.
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