We are looking for a team oriented and technically gifted problem solver to become the next integral member of our Information Technology team. This person will lead our skilled team of Desktop Support Technicians in a fast-paced environment. This person should be a self-starter, solutions oriented, and a high level of integrity.

Responsibilities

• Perform in-depth troubleshooting and problem resolution, including root cause analysis, to identify and resolve complex technical issues
• Continuously identify opportunities for process improvements and drive initiatives to enhance team performance and customer satisfaction
• Provide technical support for desktops, laptops, and mobile devise in a Windows environment

Qualifications

• 5 years of experience in desktop support or related field
• Experience with network and infrastructure support
• Strong knowledge of Windows operating systems and applications
• Strong problem solving and analytical skills, including experience with troubleshooting and root cause analysis
• Excellent customer service and communication skills
• Bachelor's degree in computer science or information technology