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The Coordinator, Customer Resolutions – Flex Agent is a call center phone agent position within the Company’s forward mortgage servicing business. This position reports to a Team Lead, Customer Resolutions and works independently on a team located in one of three sites: Mount Laurel, NJ, St. Croix, USVI, or Rancho Cordova, CA. This position is responsible for mortgage debt collections. The agent’s role is to make phone calls to homeowners to collect loan payments, resolve delinquent loans, and address customer service inquiries through retention and liquidation strategies while maintaining a high degree of professionalism, courteous customer service, and promptness in all interactions. Agents in this role are required to use scripting and adhere to investor servicing guidelines, internal policies and procedures.
What PHH Offers:
Job Functions and Responsibilities:
Qualifications:
To perform this job successfully, an individual must have the following education and/or experience:
Work Schedule:
#PHH
Full Time
$38k-50k (estimate)
06/21/2024
07/19/2024
thestarsteam.com
NJ
<25
The job skills required for Call Center Customer Service Representative include Customer Service, Call Center, Problem Solving, Customer Contact, Microsoft Office, Communication Skills, etc. Having related job skills and expertise will give you an advantage when applying to be a Call Center Customer Service Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Call Center Customer Service Representative. Select any job title you are interested in and start to search job requirements.
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A successful Call Center Representative must have an excellent attitude towards their work and empathy for their customers' needs.
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They speak with customers, listen to them gain a better understanding of their needs, and offer possible solutions.
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Mental health techs must be flexible, adaptable, and able to think quickly.
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Career tips from people on Call Center Customer Service Representative jobs
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They may also be called psychiatric techs, mental health aides, or psychiatric aides.
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Ability to meet established customer service requirements.
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