JOB SUMMARY

• This position manages PHI personnel assigned to the base under the supervision of the Business Operations Manager
• Performs the duties related to daily base administrative functions as directed by the Business Operations Manager.
• Current employment at assigned base and in good-standing without active/current disciplinary action.
• Must have and maintain all current required certifications depending on professional affiliation (Pilot, Mechanic, Nurse or Paramedic).
• Must have excellent communication and human relation skills, and the ability to build working relationships with customer, base personnel and administration.
• Requires effective skills for interfacing with all levels of PHI staff and outside contacts.
• Must comply with Company and Air Medical policies
• Expected to fully understand and support Destination Zero, PHI's SMS Policy, to communicate the standards to the group, and is accountable for the group's performance.

WORK SCHEDULE/LOCATION

• Work schedule as Determined by Regional Director
• Candidate must live within a one-hour drive or sixty (60) miles from the base (whichever is greater) of the candidate's residence.

QUALIFICATIONS/EXPERIENCE NECESSARY

• Current licensure as a Paramedic, Registered Nurse, Mechanic, or a Pilot
•  Must have and maintain all current required certifications depending on professional affiliation.
•  Must have at least 5 years RN/Paramedic/Mechanic/Pilot experience (as applicable), one year flight experience.
•  Must have excellent communication and human relation skills, and requires the ability to build working relationships with administration and staff.
•  Requires effective skills for interfacing with all levels of PHI staff and outside contacts.
•  Previous supervisory experience preferred.
•  Bachelor's degree in healthcare related field preferred
   250 lbs. Body Weight Limit
• Must be able to pass pre-placement exam including functional capacity exam (strength and flexibility assessment), drug screening and background screen

CORE COMPETENCIES

• Safety - Taking responsibility to put the tools and processes in place that will ensure your own safety and the safety of those around you. The key components of Safety are: System (SMS), Risk Management, Safety Assurance, Personal Responsibility, Discipline, Compliance (Integrity), and Capacity for Collective Action.
• Quality - Meeting the customers' needs and conditions for success over the long term and to the greatest extent possible. The key components of Quality are: Leadership Position, Technology, Technical Proficiency, Measurement and Accountability, and Innovation.
• Efficiency - Ability to maximize the benefits and profits, while minimizing effort and expenditure. The key components of Efficiency are: Process Efficiency, Organizational Efficiency, Resource Allocation & Maximization, Measurement and Accountability, and Organizational Transparency
• Customer Service - Anticipates and meets the needs of both internal and external customers. Delivers high-quality products and services; is committed to continuous improvement. The key components of Customer Service are: Communication, Consistency, Accessibility, Reliability, and Maintaining an Honest, Respectful and Professional Relationship.

BEHAVIORAL COMPETENCIES

• Conflict Management – Can recognize that conflict can be a valuable part of the decision-making process.
• Mission Focus – Understands and supports the organization's mission – its core purpose of being.
• Positive Impact – Can make positive impressions on those around you.
• Problem Solving & Decision Making – Can identify problems, solve them, act decisively, and show good judgment.
• Team Player – Can identify with a larger organizational team and their role within it.