11 Customer Service Representative Jobs in Teaneck, NJ
Phibro Animal Health is Hiring a Customer Service Representative Near Teaneck, NJ
Phibro’s Ethanol Performance (EPG) business helps to optimize customers’ plant operations through the highest quality products.
The Customer Care Specialist is an integral part of our Customer Service team based out of our US - Teaneck, NJ site.
Position DetailsThis position is key to providing a world-class customer experience for both external and internal customers. Responsible for ensuring the correct products are delivered to the intended location, on time in full, to the quality required and in the most cost-effective manner possible.
Key ResponsibilitiesStrategy Development:
- Contribute to the creation and implementation of best practices for operations, strategy, policies, and procedures to meet operational performance and excellence in customer service.
- Order entry/fulfillment for the PBC and EPG businesses.
- Pick, ship confirm, then track and trace outgoing deliveries to customers.
- Preparation of Order Documents (Order Acknowledgement, Packing List, CoA, Invoices, Credits, etc.)
- Ensuring timely pick-up and delivery of shipments or timely communication of any deficiency.
- Support sales and marketing projects and requests.
- Develop and execute on all standard operating procedures and assist with improvements to operations functions and efficiency.
- Manage associated databases necessary to support customers.
- Compliance with all PAHC policies and administrative requirements.
- Stewardship of Phibro Brand, image, and identity guidelines.
- Regulatory Compliance and Training (DOT/DOC/EHS/ etc.)
- Perform other duties as assigned by department or manager.
Accountable
Attendance and Punctuality
Attentive Listening
Championing Customer Needs
Collaborative
Committed
Communicating Effectively
Customer Service Orientation
Delivering High Quality Work
Demonstrating Initiative
Detailed Oriented
Following Policies and Procedures
Managing Time
Prioritizing and Organizing Work
Problem Solving
Showing Caring and Understanding
SkillsAbility to maintain a positive attitude and treat each client and coworker with courtesy and respect.
Able to handle client complaints with calm demeanor and professional attitude.
Develop and maintain relationships with internal and external clients.
Excellent Written and Verbal Communication Skills
Basic analytical skills.
Must be proficient using Email, phones, cell phones, and office equipment.
Proficiency in Microsoft Office Products
Advanced organizational skills.
Education & Experience
- Minimum of 3-5 years’ experience in customer service, preferably within similar industry .
- Experience in logistics, transportation, warehouse management or related, or any combination is a plus.
- ERP experience, preferably JDE/Oracle.
Required to talk or hear constantly
Required to walk frequently
Required to stand occasionally
Required to bend frequently
Phibro is an Equal Opportunity EmployerAll qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, gender identity, veteran status, marital status or any other characteristics protected by law.
Business Unit: Animal Health & Mineral Nutrition
Division: Ethanol Performance Group
Department: Customer Service
Location: US - Teaneck, NJ
Work Schedule: Monday - Friday (Standard Work hours)
Weekly Working Hours: 40.00
Job Summary
Full Time
Pharmaceutical
$55k-71k (estimate)
06/07/2024
07/12/2024
pahc.com
WEST ENGLEWOOD, NJ
1,000 - 3,000
1947
JACK C BENDHEIM
$500M - $1B
Pharmaceutical
Related Companies
The job skills required for Customer Service Representative include Customer Service, Problem Solving, Microsoft Office, Customer Care, Listening, Initiative, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Representative positions, which can be used as a reference in future career path planning. As a Customer Service Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Representative. You can explore the career advancement for a Customer Service Representative below and select your interested title to get hiring information.
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