JOB SUMMARY

* Under the direction of clinic leadership, the Clinic Team Leader coordinates and oversees the activities of office team members to ensure compassionate and professional care for patients and effective and efficient office workflow. The Clinic Team Leader may be responsible for inventory tracking and replenishment, timekeeping, scheduling, supervising and training, and developing staff working in either the front office, back office, or both. In collaboration with the practice manager and other clinic leadership, works to resolve issues as they arise. Provides support on projects to proactively improve patient flow processes throughout the clinic. Supports activities needed to ensure adherence to regulatory standards and compliance with clinical patient care standards and established policies and procedures. Serve as the primary point person for resolving patient concerns, and employee concerns, welcoming new hires, facilitating clinical huddles, and fostering a positive environment in support of creating a motivated productive team. Responsible for daily communication with the Practice Manager to assure quality service and exceptional patient care. Provides feedback and suggestions for improvement to the leadership. Performs other related duties as assigned. During times of high patient volume and/or to assist with coverage, may be asked to float to other PPG clinics.

GENERAL REQUIREMENTS

* Adheres to the hospital and departmental attendance and punctuality guidelines

* Performs all job responsibilities in alignment with the core values, mission and vision of the organization

* Performs other duties as required and completes all job functions as per departmental policies and procedures

* Maintains current knowledge in present areas of responsibility (i.e., self education, attends ongoing educational programs)

* Attends staff meetings and completes mandatory in-services and requirements and competency evaluations on time.

* Demonstrates competency at all levels in providing care to all patients based on age, sex, weight, and demonstrated needs. For non-clinical areas, has attended training and demonstrates usage of age- specific customer service skills.

* Wears protective clothing and equipment as appropriate.

* Assist with Quality improvement.

WORKING CONDITIONS

* General environment: Works in a well-lighted, air-conditioned area, with moderate noise levels.

* May be exposed to high noise levels and bright lights.

* May be exposed to limited hazardous substances or body fluids, or infectious organisms.

* May be required to change from one task to another of different nature without loss of efficiency or composure.

* Periods of high stress and fluctuating workloads may occur.

* Long-distance or air travel as needed - not to exceed 10% travel.

* May be scheduled as needed including overtime

EDUCATION REQUIREMENTS

* High School Diploma or GED (Required)

* 2 year / Associate Degree in Business/Leadership or similar degree (Preferred)

EXPERIENCE REQUIREMENTS

* 4 years experience in a Physicians office, in a clinical capacity, environment. (Required)

CERTIFICATIONS AND LICENSURES

* Not Applicable - No Certification and Licensure Requirements Required or Preferred

GENERAL SKILLS

* Organizational Skills

* Communication Skills

* Interpersonal Skills

* Customer Relations

* Mathematical

* Analytical

* Grammar / Spelling

* Read / Comprehend Written Instructions

* Follow Verbal Instructions

* Transcription

* Basic Computer Skills

* Microsoft Office Suite

* General Clerical Skills

* Extensive knowledge of reimbursement

* Worker's Comp

* CPT & ICD coding

PHYSICAL REQUIREMENTS

* Have near normal vision - Clarity of vision (both near and far), ability to distinguish colors

* Have good - manual dexterity and eye-hand-foot coordination

* Ability to perform - repetitive tasks/motion

PHYSICAL DEMANDS

* Standing - Occasionally within shift (1-33%)

* Walking - Frequently within shift (34-66%)

* Sitting - Frequently within shift (34-66%)

* Climbing - Occasionally within shift (1-33%)

* Bending/Stooping - Occasionally within shift (1-33%)

* Twist at waist - Frequently within shift (34-66%)

* Pushing/Pulling - Occasionally within shift (1-33%)

* Reaching above shoulder - Occasionally within shift (1-33%)