SUMMARY

The Manager of Social Services reports to the Program Director, s/he is responsible for the supervision of the case management staff.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties and responsibilities may be assigned.

• Oversee case managers, including hiring, training, disciplinary action etc.
• Under the guidance of the program director, plans, directs, and coordinates all case management services.
• Assist with the development, interpretation, and implementation of the policies and procedures for all staff.
• Supervises case conferences, meeting with staff weekly to assess client progress.
• Promote client relations by assisting with receiving complaints and compliments, investigating, and resolving all complaints.
• Ensures that policies, procedures, and regulatory requirements are adhered to by staff.

COMPETENCIES (KSAs)

• Leadership
• Initiative
• Ethical Practices
• Judgment
• Relationship Management
• Emotional Intelligence
• Professional Boundaries
• Global and Cultural Awareness
• Critical Evaluation
• Problem Solving
• Decision Making
• Communication
• Teamwork
• Crisis Management
• Technical Capacity

REQUIRED EDUCATION

• Master’s degree in social work or Mental Health Counseling, a plus

LICENSES/CERTIFICATIONS

• Independent license issued by NYS, a plus.

REQUIRED EXPERIENCE

• Minimum one to three years of experience working in Social Services.
• Minimum one year of experience in a supervisory role
• Bilingual in Spanish required.

WORK ENVIRONMENT

• This job operates in an indoor office environment. This role routinely uses standard office equipment such as computers, phones, and photocopiers.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential duties and responsibilities of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities.

• Regularly required to sit, use hands to type, handle or feel objects, tools or controls; reach with hands and arms, and talk or hear.
• Frequently required to stand, walk, stoop, kneel or crouch and lift and/or move up to 20 pounds.