Phoenix Systems is growing and we are looking for an experienced field supervisor to join our amazing team. The Field Supervisor is responsible for overseeing, mentoring, and increasing the efficiency of the installation team. Candidates should be self-motivated, personable and of good character. You should be passionate about custom electronics and installation and all about providing world class service to our high-end clients.

Essential Duties and Responsibilities:

• Responsible to improve efficiencies for the installation team, working in cooperation with the other field supervisors
• Mentor and monitor progress and growth development of the field technicians
• Subject matter expert (SME) with residential and commercial audio/video products including but not limited to automation systems, lighting control systems, security systems, networks, access control systems, and other low voltage products
• Perform random spot check of installations, travel to field technician job site to observe and verify the technician is capable of performing work assigned to company standards
• Act as the first level of support to troubleshoot and resolve escalated issues
• Develop and help enforce a training program, working in collaboration with the leadership team to identify training topics and subsequent implementation of training for field technicians
• Responsible for hands on assistance in the field as required by working with the technicians on a multitude of projects and scope of work that requires such assistance
• Work closely with scheduling teams to help resolve conflicts and to ensure that the correct resources are allotted to any given project
• Enforce compliance of company policies regarding vehicle maintenance, accident reporting, etc.
• Handle after hours emergency service calls (as assigned on a rotation basis)
• Perform other duties as assigned.

Qualifications and Education Requirements:

• Must have a minimum of 5 years field experience, preferably in residential or commercial audio/video installation
• Strong personal management skills, dedication and organization required
• Ability to focus on relevant issues and present information effectively either verbally or in writing
• Ability to multi-task, complete assignments, and present work in a professional manner
• Must be able to clear a background check and drug screening
• Clear MVR required
• Technical or Vocational related schooling is preferred

Physical Requirements:

• While performing the duties of this job, the employee is regularly required to stand, walk, use hands to finger, reach with hands and arms, stoop, kneel, talk, and hear.
• Frequent use of step ladders and extension ladders
• Frequent amount of lifting up to 50 pounds
• Occasional lifting of up to 100 pounds

Work Environment:

• Active construction sites
• Exposure to marked changes in temperature and humidity, and exposure to dust.
• Moderate noise

Benefits:

• Paid Time Off Program - Start accruing PTO your first week!
• Eight Paid Company Designated Holidays
• 401(k) w/company match
• Health, Dental and Vision Insurance options that start the 1st of the month after 60 days of employment
• Short Term Disability Options
• Long Term Disability Options
• Employee Assistance Program
• Life Insurance Options
• Employee Discount
• Free Alarm Monitoring
• Take home vehicle
• Gas/Vehicle Maintenance paid by company
• Monday - Friday daytime work schedule
• Positive work culture with opportunities for advancement and growth