2 Director, Destination Experience Development Jobs in Fort Lauderdale, FL
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Director, Destination Experience Development
$58k-76k (estimate)
Full Time
2 Weeks Ago
PhoenixProConnect, LLC is Hiring a Director, Destination Experience Development Near Fort Lauderdale, FL
Phoenix Pro Connect is currently seeking an experienced Director of Destination Experience Development to represent a luxury global company. This leadership role within the Product Development department is responsible for overseeing and enhancing a variety of destination experience programs.Key Responsibilities:Lead Concept Development:
- Supervise the design and implementation of destination experiences across multiple regions, including EMEA, CARIB, and APAC.
- Develop and refine programs such as shore excursions, beach experiences, and in-port transportation to ensure they adhere to the highest standards of luxury.
- Collaborate closely with Product Development, Voyage Design, and Shore Excursions teams to recommend development roadmaps and select regional operators.
- Ensure the alignment of itineraries with destination experiences at the voyage level to ensure a cohesive and luxurious guest journey.
- Partner with Hotel Operations Leadership to conceptualize shore excursions, select Tour Operators, and ensure the delivery of a global luxury experience.
- Develop comprehensive, concierge-level knowledge of all destinations while working with stakeholders to ensure seamless communication across digital platforms and marketing programs.
- Lead the narrative development for guest communications, ensuring consistent brand voice throughout the customer journey.
- Conduct audits and reviews of delivered destination experiences to identify opportunities for product enhancement and evolution.
- Establish and maintain a knowledge base of destination insights for Concierge teams, ensuring they have the resources to deliver exceptional guest experiences.
- Influence the guest journey across all land programs, including marquee events, pre and post-cruise experiences, and overland programs.
- Support digital content development for destination programs, ensuring alignment with the overall guest experience narrative.
- Seek opportunities to create synergies with luxury properties and global community partners to enhance the brand's presence and guest experience.
- Assist in seamless contract negotiations, venue booking, and program development, ensuring a smooth handover to operational teams.
- Participate in the department's budget process, ensuring alignment with financial planning standards.
- Education: Bachelor's degree in hospitality, travel, or equivalent.
- Experience: Minimum of 15 years in luxury travel, with expertise in managing complex destination experience programs.
- Skills: strong analytical skills with extreme attention to detail, exceptional communication and customer service abilities, the ability to influence decisions, strong organizational and multi-tasking skills in a fast-paced, deadline-driven environment, and a hands-on approach with a focus on guest satisfaction and problem-solving.
Job Summary
JOB TYPE
Full Time
SALARY
$58k-76k (estimate)
POST DATE
08/23/2024
EXPIRATION DATE
02/16/2025
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