We are looking for an experienced UX researcher to join our team. You will be responsible for helping define and drive the future of our products. You will reveal what our users need from our products by conducting research, working with cross-functional teams, and performing usability studies. These responsibilities also include inspiring change, delivering oral and written presentations, evaluating qualitative and quantitative data, and helping the UX team better understand what would make a user’s experience more intuitive, accessible, and seamless.

Strong candidates should be familiar with the design thinking process, best-practice research methodologies, and be willing to operate at both a strategic level and at a tactical level. 

What will you do?  

Conduct primary and secondary user research. 

Conduct and evaluate quantitative and qualitative research. 

Perform market and ethnographic research. 

Work closely with cross-functional teams to identify and evaluate research topics. 

Plan and implement user research strategies and methodologies. 

Advocate research findings to diverse audiences through written and oral presentations. 

Mentor and coach junior UX researchers on the team. 

Perform usability studies with consumers. 

Ask questions, gather data, and analyze data. 

Use a diverse set of UX research tools 

Design and conduct research using appropriate methodologies from fields like Anthropology, Human-Computer Interaction (HCI), Human Factors, Psychology, or Sociology. 

Examine and interpret existing research and product designs to provide guidance to product teams and generate hypotheses. 

Define and lead the UX research strategy for a specific product area. 

Collaborate with stakeholders, at all levels, to define useful measures/metrics and evaluate user experience at scale. Communicate research findings in a convincing and actionable manner for audiences that include non-technical peers, research experts, and executives. 

Mentor and lead stakeholders and researchers to generate hypotheses and develop plans for high-quality, high-impact research. 

What are we looking for?

Five or more years of UX research experience 

Bachelor’s or MS in a human behavior related field (or equivalent and demonstrable work experience) 

Ability to share research results quickly and effectively 

Ability to perform all research-related tasks including research, planning, evaluating, and iteration 

Ability to formulate specific, answerable, and practical questions 

Ability to collaborate effectively with stakeholders and act as a strategic partner in product decisions 

Experience with remote testing tools 

A strong desire for creative problem-solving with a positive attitude