Job Title: Clinical Nurse Manager

Department : Urgent Care Locations

FLSA (Fair Labor Standards Act) Status : Exempt

We are looking for an exceptional Clinical Nurse Manager to join our practice!

Physicians East, PA is a multi-specialty, multi-campus group based out of Greenville, NC offering a wide range of specialties. In addition to primary care the practice offers pulmonary and critical care medicine, rheumatology, dermatology, oncology, endocrinology, cardiology, obstetrics and gynecology, gastroenterology, surgery, urology, and urgent care. Our 102 providers and over 600 employees provide services for thousands of patients in a 29-county region. Our specialists are on staff at ECU Health, a 900 bed, level one trauma center and the primary teaching hospital for the East Carolina University Brody School of Medicine (ECU-BSOM).

Located in the coastal plain area, only one hour from the Atlantic Ocean, Greenville is the vital center of business, industry, culture, education, and health care for eastern North Carolina. Its incomparable quality of life, the hospitality of its people, its modern outlook and interstate accessibility has contributed to the city's rapid growth. It has become a premier location to raise a family and enjoy a high quality of life. The mild climate and access to rivers and the ocean allows its residents to enjoy water sports, golf, tennis, and other sports, outside year-round.

Some of the benefits you will enjoy at Physicians East!

Comprehensive Medical and Prescription Drug Plan

Reduced co-pays for those that utilize Physicians East Medical Providers!

Convenient onsite employee pharmacy that offers reduced co-pays!

Dental insurance

Vision insurance

Critical illness, and other supplemental insurance plans available with payroll deduction!

Employee assistance program at no cost to employee and covered dependents!

Competitive long-term and short-term disability plans!

Life insurance provided at no cost to the employee with options to purchase additional protection for you and your family!

401(k) with generous company matching contributions!

Profit Sharing Program!

Flex Spending Account

Company Paid Short Term Disability Insurance

Company Paid Long Term Disability Insurance

Generous PTO program to provide our employees with essential work/ life balance!

Paid holidays in addition to accrued PTO!

Convenient parking onsite and close to where you work!

Employee Discounts Programs to save you money!

About us

Physicians East, P.A.is a team of skilled healthcare professionals united to meet the challenge of delivering quality, cost-efficient, comprehensive healthcare to the people of Eastern North Carolina.

Location & commitments

Full Time role based at our Urgent Care location with travel requirements to other Physicians East locations. Must be available for shifts Monday-Friday, 7:30a.m. – 8 p.m. Saturday and Sunday hours required.

Supervision Received: Reports to Director of Operations and Chief Operations Officer.

Supervision Exercised: Supervision of clinic staff.

Typical Physical Demands: Requires full range of body motion including handling and lifting patients, manual and dexterity and eye-hand coordination. Involves standing and walking. Occasionally lifts and carries items weighing up to 100 pounds. Requires normal visual acuity and hearing. Requires exposure to bodily fluids.

Typical Working Conditions:

Frequent exposure to communicable diseases, toxic substances, medicinal preparations, and other conditions common to a clinic environment.

About the role

The nurse manager is a full-time registered nurse who has responsibility and accountability of Urgent Care. The nurse manager plans, organizes, and directs patient care. Maintains safe and effective standards with high quality of patient care.

Responsibilities : (This list may not include all the duties assigned.)

• Directs and coordinates clinical operations at Urgent Care.
• Serves as a liaison between employees, supervisors, managers, administration, and physicians.
• Meets on an “as needed” basis with charge nurses, staff, and physicians for clinic planning, clinic development, clinic problem-solving and evaluation purposes.
• Develops clinical policies and procedures consistent with legal/regulatory requirements and professional standards for departmental and corporate purposes. Develops and maintains clinical consents, patient education materials and guidelines for clinical services.
• Evaluates the quality of care given to patients by staff through personal observation, staff competency testing, and feedback from physicians, patients, and other staff.
• Conducts performance evaluation appraisal conferences with direct staff on a yearly basis and at other times as deemed necessary. Communicate with these staff on a formal and informal basis, initiating disciplinary action, as necessary.
• Maintains records of direct assigned staff’s performance, concerns, and request for transfers.
• Maintains time and attendance and vacation requests for direct staff.
• Appoints, transfers, promotes, and terminates employees as deemed necessary and assists fellow managers with these processes when a witness is necessary.
• Schedules and conducts potential interviews for department. Selects new employees based on education, work experience and references.
• Reviews and authorizes outside continuing education for employees. Maintains CE (Continuing Education) credits in employee file.
• Acts as a liaison between other QMS departments and outside agencies for Physicians East sponsored events.
• Acts as liaison between departments for problem-solving, planning and developing methods to improve productivity and quality of care.
• Attends scheduled meetings, keeping other departments informed of activities, needs or concerns.
• Chairs or attends Physicians East sponsored committee meetings.
• Collaborates with Quality and Safety manager on MOCK inspections for any OSHA (Occupational Safety and Health Administration) hazards or violations.
• Assists purchasing department with information for purchasing supplies and equipment to ensure an adequate supply of drugs, supplies and equipment to perform all procedures safely, efficiently and in a cost-effective manner.
• Works in clinical area on an as needed basis. Ensures desktops are maintained and team is trained.
• Assesses supplies to ensure inventory controls are in place and order thresholds are upheld. Address leakage opportunities and create workflows to prevent.
• Works to ensure efficiency in clinical and patient workflows including the EMR (Electronic Medical Record).

Other duties:

• Maintains patient and staff confidentially.
• Keeps corporate administration informed of high-risk situations.
• Demonstrates appropriate use in cleaning of equipment.
• Maintains licensure in accordance with North Carolina Board of Nursing.
• Practices infection control, following OSHA guidelines and office policy.
• Maintains CPR certification.
• Attends fire safety classes, clinical meetings, compliance, and other continuing education classes as offered by Physicians East.
• Adheres to department and office policies.

Candidate requirements

• Graduate of an accredited nursing program. BSN preferred. Licensure: Must be registered with NCBON and in good standing.
• Five years clinical experience plus three years healthcare/clinic management experience.
• Must work well under pressure and have excellent communication skills.
• Experience in electronic medical records (EMR/HER) software required.
• Professional demeanor and recognition of privacy considerations for patients and families.
• Strong written and verbal communication skills and ability to communicate and interact professionally with others.
• Ability to actively listen.
• Ability to observe and to draft a narrative account of events accurately and cogently, in grammatically correct English.
• Ability to spell, proofread and edit written text.

Affirmative Action/EEO statement

Physicians East, P.A.is an equal opportunity employer and will not discriminate against any applicant or employee on the basis of age, race, color, ethnicity, religion, creed, sex (including gender, pregnancy, sexual orientation, and gender identity, which includes status as a transgender individual), national origin or ancestry, citizenship, past, current, or prospective service in the uniformed services, genetic information (including family medical history), physical or mental disability, or other legally protected status. Reasonable accommodation will be made for persons with disabilities during the application process and/or at the time of employment. Requests for accommodation should be made to the Human Resources Department as early as possible in the application/employment process. Contact HR Office at 252-413-6368 or email careers@physicianseast.com

Disclaimer

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.