Job Title: Patient Services Liaison

FLSA Status: Non-Exempt

Physicians East, PA is a multi-specialty, multi-campus group based out of Greenville, NC offering a wide range of specialties. In addition to primary care the practice offers pulmonary and critical care medicine, rheumatology, dermatology, oncology, endocrinology, cardiology, obstetrics and gynecology, gastroenterology, surgery, urology, and urgent care. Our 102 providers and over 600 employees provide services for thousands of patients in a 29-county region. Our specialists are on staff at ECU Health, a 900 bed, level one trauma center and the primary teaching hospital for the East Carolina University Brody School of Medicine (ECU-BSOM).

Located in the coastal plain area, only one hour from the Atlantic Ocean, Greenville is the vital center of business, industry, culture, education, and health care for eastern North Carolina. Its incomparable quality of life, the hospitality of its people, its modern outlook and interstate accessibility has contributed to the city's rapid growth. It has become a premier location to raise a family and enjoy a high quality of life. The mild climate and access to rivers and the ocean allows its residents to enjoy water sports, golf, tennis, and other sports, outside year-round.

Some of the benefits you will enjoy at Physicians East!

Comprehensive Medical and Prescription Drug Plan

Reduced co-pays for those that utilize Physicians East Medical Providers!

Convenient onsite employee pharmacy that offers reduced co-pays!

Dental insurance

Vision insurance

Critical illness, and other supplemental insurance plans available with payroll deduction!

Employee assistance program at no cost to employee and covered dependents!

Competitive long-term and short-term disability plans!

Life insurance provided at no cost to the employee with options to purchase additional protection for you and your family!

401(k) with generous company matching contributions!

Profit Sharing Program!

Flex Spending Account

Company Paid Short Term Disability Insurance

Company Paid Long Term Disability Insurance

Generous PTO program to provide our employees with essential work/ life balance!

Paid holidays in addition to accrued PTO!

Convenient parking onsite and close to where you work!

Employee Discounts Programs to save you money!

About us

Physicians East, P.A.is a team of skilled healthcare professionals united to meet the challenge of delivering quality, cost-efficient, comprehensive healthcare to the people of Eastern North Carolina.

Location & commitments

FT/PT/Temp/PRN role based at our Greenville (other) location, Monday-Friday, 8a.m. to 5 p.m.

Overtime may be required to ensure patients are taken care, tasks are completed, and calls are returned in a timely manner. Weekend work is rare but can occasionally be necessary.

Supervision Received: Reports to the Department Coordinator, Operations Supervisor and Operations Manager.

Supervision Exercised: None.

Typical Physical Demands: Requires sitting for long periods of time. Working in office environment. Some bending and stretching required. Manual dexterity required for use of calculator and computer keyboard.

Typical Working Conditions:

Work is performed in an office environment. This position involves frequent contact with staff, patients, and the public.

About the role:

The Patient Services Liaison is responsible for ensuring optimization of the patient visit by positively impacting the patients care through knowledgeable, reliable, and courteous interactions. Must resolve or work resolution for patient complaint.

Responsibilities:

Responsible for greeting and assisting patients, securing accurate and up to date patient information. Patient experience trending, tracking, and follow up on patient complaints. Provider services survey coordination.

Candidate requirements

• High School Diploma required; Associates Degree preferred. Experience in a medical office environment is required.

• Must have strong computer experience
• Must have a strong sense of team commitment, which includes meeting deadlines, punctuality and excellent follow-through and feedback.
• Must display a high level of confidentiality, integrity, and initiative.
• Ability to form positive and collaborative relationships with peers and physicians at all levels within the company.
• Must possess exceptional interpersonal communication skills and can create a favorable impression for the organization to all staff, patients, and the public.

COMPUTER SOFTWARE UTILIZED: NextGen and AthenaFlow, Microsoft Office

General Duties:

• Maintain a team approach with staff and patients.
• Greet patients over the phone or face-to-face.
• Verify and enter patient demographic and insurance information.
• Schedule, coordinate, cancel, and reschedule patient appointments.
• Relay necessary messages to staff via appropriate platforms.
• Stay active with insurance updates.
• Keep work area neat and orderly.
• Able to begin each day at 8am and end at 5pm. Some late nights required.
• Work as a contributing member of a team to keep departments running smoothly.
• Participate in in-service education, staff meetings and other continuing education programs to maintain optimal technical knowledge.
• Adhere to department and company policies. Maintain confidentiality.
• Attend safety classes and compliance training as offered by Physicians East, P.A.
• Assist with other duties or projects as needed.
• Answer patient phone calls and remain professional and courteous.
• Enter referral for patient and send to appropriate staff to complete appointments.

Affirmative Action/EEO statement

Physicians East, P.A.is an equal opportunity employer and will not discriminate against any applicant or employee on the basis of age, race, color, ethnicity, religion, creed, sex (including gender, pregnancy, sexual orientation, and gender identity, which includes status as a transgender individual), national origin or ancestry, citizenship, past, current, or prospective service in the uniformed services, genetic information (including family medical history), physical or mental disability, or other legally protected status. Reasonable accommodation will be made for persons with disabilities during the application process and/or at the time of employment. Requests for accommodation should be made to the Human Resources Department as early as possible in the application/employment process. Contact HR Office at 252-413-6368 or email careers@physicianseast.com

Disclaimer

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.