Our client a top tier Business Transformation Firm is seeking a client lifecycle transformation specialist to join their growing team. In this role you will liaise between client stakeholders and both onshore and offshore delivery teams, while partnering closely with sales teams to ensure seamless communication, exceptional project delivery, and service excellence. The ideal candidate will possess exceptional interpersonal skills, a strategic mindset, operational understanding, and the ability to manage multiple accounts and client stakeholders effectively.

Responsibilities:

- Cultivate strong, long-lasting relationships with high-profile client stakeholders and leaders.

- Act as the main point of contact for client inquiries, concerns, and feedback.

- Conduct regular status meetings with clients and internal stakeholders to provide updates on production and address any issues.

- Understand client needs and collaborate with internal teams (sales, offshore delivery teams, onshore/offshore consultants, technology, etc.) to deliver tailored solutions and service excellence.

- Facilitate clear communication between clients and internal teams, ensuring alignment on project goals and expectations.

- Oversee and manage the end-to-end project lifecycle, from initiation to completion, ensuring timely and successful delivery of services.

- Structure regular check-ins with project plans, timelines, and budgets.

- Handle escalations with clients, internal teams, and onshore/offshore delivery.

- Work closely with sales teams to identify and explore new opportunities within existing accounts.

Qualifications:

- Extensive experience in client services, customer relationship management, project management, or related fields.

- Proven experience in B2B client relationship management and project management, particularly in a technology, operations, or digital services environment.

- Strong organizational and multitasking skills with the ability to manage multiple accounts simultaneously.

- Excellent communication and interpersonal skills.

- Strategic thinking and problem-solving abilities.

- Proficient with relevant project management tools and software.

Eligibility Requirements:

- 8 years of experience working in the financial services industry, preferably within banking or investment management businesses.

- 5 years of experience in client service, customer relationship management, project management, or related fields.

- 3 years of experience working with globally distributed teams.

- 2 years of experience in client-lifecycle functions (e.g., client onboarding, know your customer, client due diligence, anti-money laundering, financial crimes) or client-regulatory initiatives.

They are seeking candidates within a hybrid commuting distance of either New York Metro, Charlotte Metro, Raleigh Metro, or Chicago Metro areas. This opportunity is offering a competitive base salary bonus benefits.