434 Customer Service Specialist Jobs in New York, NY
Phyton Talent Advisors is Hiring a Customer Service Specialist Near New York, NY
Our Client a well known Cyber Security Company is looking for a Remote Customer Service Specialist
The role
- Vendor Liaison: Serve as the main point of contact for vendors on behalf of our clients, engaging in negotiations and handling communications over phone and email to ensure optimal terms and agreements for our service.
- Client Relationship Management: Act as an additional point of contact for our clients throughout the vendor onboarding process, collaborating closely with the customer success team to serve as another trusted advisor and advocate, building and maintaining strong relationships.
- Onboarding Coordination: Lead the onboarding process for vendors onto our cybersecurity platform, collaborating closely with internal teams and external stakeholders to ensure a smooth and efficient transition.
- Difficult Conversations: Handle challenging conversations with vendors and clients professionally and effectively, addressing concerns and resolving conflicts to achieve mutually beneficial outcomes.
- Issue Resolution: Proactively identify and address any issues or challenges that arise during the onboarding process, working diligently to find effective solutions and mitigate risks.
Requirements
- Proven experience in customer service or a similar customer-facing role, preferably in the cybersecurity or banking industry.
- Extensive customer service skills, with experience managing a high-volume of incoming phone calls and email communications from vendors.
- Exceptional communication and interpersonal skills, with the ability to build rapport and trust with clients, vendors, and colleagues at all levels.
- Problem-solving mindset, with the ability to quickly identify issues, analyze root causes, and develop effective solutions.
- Team player with a collaborative and proactive approach to work.
- Strong technical aptitude and understanding of cybersecurity and banking concepts and technologies are preferred.
- Demonstrated capacity to handle a substantial workload and prioritize tasks effectively.
- Proficiency in a Second language - advantage
Job Summary
Contractor
$68k-87k (estimate)
06/06/2024
07/04/2024
phytontalent.com
New York, NY
<25
Related Companies
The job skills required for Customer Service Specialist include Customer Service, Problem Solving, Coordination, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Specialist. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Specialist positions, which can be used as a reference in future career path planning. As a Customer Service Specialist, it can be promoted into senior positions as a Customer Service Team Leader that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Specialist. You can explore the career advancement for a Customer Service Specialist below and select your interested title to get hiring information.
If you are interested in becoming a Customer Service Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Service Specialist for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Service Specialist job description and responsibilities
Customer service specialists also listen to customer feedback and ensure that these are logged properly so that proper departments will be able to receive them.
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Maintained excellent customer relations and developed customer rapport * Resolved customers complaints on as needed basis * Effectively developed telephone communication skills.
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Customer agents talk to customers on behalf of businesses and companies.
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They help customers with their queries and complaints.
02/04/2022: South Bend, IN
A certified customer service specialist has a customer service job that entails speaking with customers regarding their orders or possible complaints.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Service Specialist jobs
Certified Customer Service Specialist (CSS).
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Communicate as efficiently as possible.
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Build lasting relationships with VIP users, develop open channels of communication and become a reliable advisor.
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Position requires thorough knowledge of product lines and the ability to exceed customer expectations.
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Step 3: View the best colleges and universities for Customer Service Specialist.
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