Dirty Dough- Regional Manager

Location: Various Locations in Utah

**Company Overview: **

We are a forward-thinking company dedicated to providing exceptional service and achieving outstanding performance across all our operations. Our team is driven by innovation, commitment, and a culture focused on problem-solving and delivering solutions. We are looking for a dynamic, fast-paced, and team-oriented Regional Manager to join our team in Utah. This full-time position requires a high level of dedication, flexibility, and a proactive approach to ensuring our company's success.

**Job Summary:**

The Regional Manager will oversee all restaurant operations across multiple locations in Utah. This role demands a proactive, enthusiastic individual with experience in restaurant documentation, legal adherence processes, and industry-specific concerns. The successful candidate will have a strong commitment to company policies, ensuring reliability and outstanding performance in all tasks assigned. This is a demanding position that requires constant movement, a flexible learning mindset, and a dedication to continuous training and support.

**Requirements:**

- Bachelor's degree in business administration, management, or a similar field preferred.

- 3 years of management and leadership experience.

- Excellent communication skills, both verbal and written.

- Proficiency in Microsoft Office, with CRM systems, and project management tools.

- Strong math skills to crunch numbers and keep track of your region's profit.

- Ability to motivate others on a team and help them succeed.

- Multitasking skills and the ability to tend to multiple problems at a time.

- Problem-solving skills, especially in situations of high stress.

- Strong knowledge of company policy, goals, and standards.

- Organizational skills to manage large amounts of information.

- Ability to generate a variety of reports and presentations displaying regional performance.

- Strong customer service skills in the areas of handling disputes and treating customers with care.

**Responsibilities:**

**Administrative - In Store**

- Arrange for new employees’ proper onboarding (scheduling training /ordering uniforms).

- Attract, retain and motivate the new crew members; interview, hire, schedule, train, develop, empower, coach and counsel, conduct performance and salary reviews, resolve problems, provide open communications and recommend discipline and termination, as appropriate.

- Catering sales.

- Comply with attendance rules and be available to work full time.

- Conduct performance evaluations on a timely basis; recommend promotions or corrective actions when appropriate and ensure that general managers are doing the same.

- Coordinate communication between all staff members.

- Covering shifts.

- Dealing with escalated customer issues, and incident reports.

- Ensure that operational and training standards are consistently followed and executed.

- Ensuring products and services comply with regulatory and quality standards.

- Gather guests’ feedback and recommend improvements.

- Implement company programs and manage the operations as required to ensure compliance with SOPs, safety regulations and Federal, state and local regulations to ensure an optimal level of service, quality and hospitality are provided to the guests.

- Manage inventory.

- Manage store vendors’ contracts and invoices.

- Manage the restaurant as appropriate in order to achieve customer satisfaction, quality service, and compliance with corporate policies and procedures and Federal, state and local regulations while meeting/exceeding financial goals.

- Monitor and control the maintenance and sanitation of all areas of the restaurant and equipment to protect the assets, comply with regulations and ensure quality service.

- Monitor compliance with safety and hygiene regulations.

- Opening and closing as needed.

- Provide visible leadership to management and employees while encouraging a restaurant atmosphere focused on great hospitality.

- Schedule employees' shifts a month in advance.

- Supervise bakers; provide assistance as needed.

- Supervise the implementation of best practices and provide training and mentoring.

**Administrative - Remote and In-Person**

- Coordinate communications, procedures, etc. with Dirty Dough corporate.

- Coordinate, mentor, and support crew members.

- Create and implement SOPs.

- Forecast, implement, monitor, control, and report on the budgets and their components (labor costs, food costs, beverage costs, supplies, equipment, etc.) to maximize revenue and minimize expenses while ensuring adequate supplies and staff are on hand to provide top-quality customer service. Using Toast and QB. weekly/monthly/quarterly.

- Manage internal and external stakeholder relations and negotiate contracts.

- Pay various bills.

- Process payroll on Toast.

- Report to Operations Director, CEO, and Leadership team on a weekly/periodic basis.

**Marketing**

- Create marketing opportunities and partnerships.

- Recommend and implement promotions, displays, food presentations, and ideas to bring in more guests and gain a larger share of the local market.

- Respond to customer trends, needs, issues, comments, and problems to ensure a quality experience and enhance future sales prospects.

- Collaborate with marketing team.

- Implement marketing and advertising plans.

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