127 Customer service rep Jobs in St. Louis, MO
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Pic The Gift is Hiring a Customer service rep Near St. Louis, MO
Position Title : Sr. Customer Service Rep
Location : Pic The Gift LLC - Saint Louis, MO
Description :
Title : Sr. Customer Service Rep
FLSA Designation : Exempt
Reports To : TBD
Position Overview
Hands on quality customer service member at the sr level that is a key component in the professional relationship with our partners.
The primary responsibilities of the Sr Customer Service Rep include directing job assignments, developing and delivering training materials to ensure team success.
As a member of Pic the Gift leadership, this position is responsible for modeling a professional attitude towards other employees while recognizing the responsibility to communicate the importance of quality partner care.
Essential Duties and Responsibilities :
Work with our current customers to solve issues and resolve any problems that may have occurred with the products we shipped.
Ability to manage most of the customer service via email, with strong communication skills.
Work with production and shipping to make sure our customers are receiving their products on time.
Work with the management team to ensure all aspects of the customer experience is being addressed.
Proficient knowledge of the refund and return process
Ability to address wholesale account requests
Capable of addressing escalated customer concerns
Other duties as assigned
Education and Experience :
High school diploma or equivalent required. College Degree or transferable experience and college coursework is preferred
Job Knowledge, Skills and Abilities :
Ability to multi-task in a fast-paced work environment, while maintaining attention to detail.
Excellent verbal and written communication skills along with exceptional interpersonal communication skills.
Ability to coach, train and develop talent from within your team.
Advanced skills with Microsoft Office Systems (Excel, Word, and Outlook)
Familiarity with photoshop, scheduling software, and ERP systems.
SAP and Shipstation experience is a plus
Physical Demands :
Ability to lift up to 20 lbs
Ability to stand for extended periods of time
Additional Info :
We are looking to fill this role for both locations (Creve Coeur and Wentzville)
Annual salary 45k
Qualifcation :
PI173abe1fe8ce-26276-34554908
Last updated : 2024-06-11
Job Summary
Full Time
Retail
$36k-46k (estimate)
06/13/2024
06/21/2024
picthegift.com
Saint Louis, MO
25 - 50
Retail
Related Companies
The job skills required for Customer service rep include Customer Service, Scheduling, Microsoft Office, Written Communication, Leadership, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer service rep. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer service rep. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer service rep positions, which can be used as a reference in future career path planning. As a Customer service rep, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer service rep. You can explore the career advancement for a Customer service rep below and select your interested title to get hiring information.
If you are interested in becoming a Customer Service Rep, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Service Rep for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Service Rep job description and responsibilities
Customer service representatives (CSRs) are the front-line support within organizations that sell products and services to consumers and businesses.
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The best CSRs are genuinely excited to help customers.
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Customer service reps may use a variety of tools as part of their role.
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At banks, customer service reps may need to have some former experience handling money and making change.
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Customer service representatives work with a business’ customers to handle complaints, take orders, process returns, or solve problems.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Service Rep jobs
Communicate as efficiently as possible.
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Don’t worry about acquiring expensive gear; focus on the learning first.
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Must be a quick learner and nimble with a strong ability to multitask and must be familiar with online retail customer service practices.
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A commitment to providing great customer experiences by working with enthusiasm, energy and pace.
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A strong Customer Service Background and entry level Accounting skills.
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Step 3: View the best colleges and universities for Customer Service Rep.
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