TITLE: Assistant Property Manager
REPORTS TO: Director of Operations or Senior Property Manager
With daily work coordination being led by the assigned Property Manager
SALARY RANGE: $23 - $30/hour
$47,840 - $62,400/annual On-Call Compensation
See “Salary & Benefits” for more details
SHIFT/SCHEDULE: Full-time, 40 hours/week

Daily shift hours to be negotiated
On-Call, with compensation, after hours and weekends approximately one week
every four to six weeks

JOB SUMMARY
Pierce County Housing Authority (PCHA) mission is to provide safe, decent, affordable housing and
economic opportunity, free from discrimination. PCHA work includes, but is not limited to, our
Supportive Housing Programs division which administers HUD Housing Choice Vouchers, Project Based
Vouchers, and managing Low Income Public Housing and USDA Rural Housing; and our Affordable
Housing division which manages eight apartment communities of 670 dwellings.
PCHA seeks an experienced Assistant Property Manager for our Affordable Housing division. Assistant
Property Managers will, in partnership with Property Managers, work to effectively and equitably
manage one or more of PCHA’s affordable housing apartment communities, which range in size from 20
resident households to 248 resident households, to ensure quality and well-maintained housing in our
community to minimize unit turnover and attract qualified residents and cooperative neighbors.
Property management staff are responsible for the day-to-day operations of assigned apartment
communities including interfacing with community, applicants, residents, and neighbors; marketing;
customer service, application processing, leasing, lease enforcement, community engagement,
maintenance coordination, management of unit turns, vendor relationships and contract monitoring,
apartment inspections, weekly and monthly reporting, adherence to budgets, compliance with local,
state, and federal landlord-tenant, fair housing, and building code laws and regulations, collaboration
with all PCHA divisions, and teamwork within Affordable Housing division.
Essential Functions

• Interfaces daily – on phone, in person, and virtual – with residents, applicants, community,

neighbors, and vendors.

• Assures resident satisfaction by providing a high level of customer services; promptly addresses

resident complaints within guidelines and local regulations.

• Maintains effective working relationships with staff.
• Serves residents with legal paperwork, including notices related to lease compliance, notice of

resident paperwork in a timely manner consistent with policy and procedures using property
management software.

• Prepares work orders for maintenance staff and follows up for successful completion.

• Performs physical inspections of grounds and inspection of units to ensure PCHA standards;

relays maintenance needs to property managers and assistant property managers, and follows
up to ensure successful completion.

• Prepares correspondence and data to support property operations.
• Supports community engagement work which may including creating newsletters in

coordination with property manager(s), and assisting with logistics of community engagement
activities on the properties.

• Works the rotating, scheduled On-Call week-long shift fielding all emergency calls for the

portfolio of properties and then coordinating maintenance with PCHA On-Call maintenance
specialists and/or contracted vendors.

• Ensures work is in compliance with applicable housing laws and regulations.
• Maintains confidentiality of information and records related to applicants, residents, and staff.
• Provide back-up and assistance to other staff in the Affordable Housing Division as needed and

the Housing Authority as a whole.
Required Knowledge, Skills, And Abilities

• Demonstrated ability to prepare and maintain records (manual and electronic) and reports with

a high level of accuracy and attention to detail; ability to perform mathematical calculations.

• Strong organizational skills including prioritizing, ensuring accuracy, multi-tasking, and handling

interruptions appropriately; ensures assignments are completed in a timely and effective
manner.

• Communicates effectively and collaboratively with individuals, and internal and external

organizations; applies effective written and oral communication techniques to convey clear and
timely messages.

• Ability to work independently and as a team member to develop effective working relationships;

works cooperatively, exchanges ideas, and addresses issues in a constructive, collaborative
manner.

• Adapts to changing business needs, conditions, and work responsibilities; responds to change

with a positive attitude and a willingness to learn new ways to accomplish work activities and
objectives.

• Analyzes problems, identifies solutions, and articulates possibilities and recommendations;

demonstrates critical, creative, and reflective thinking.

• Utilizes excellent time management and problem-solving techniques, and use of professional

judgment in complex situations; demonstrates strong project management skills.

• Proficiency using MS Office applications including Word, Excel, Outlook, as well as the internet

and social media.

• Ability to work effectively and positively with individuals of diverse racial, cultural, gender-

identities, physical and mental abilities, limited-English, and socioeconomic backgrounds.

• Ability to maintain proprietary information in a confidential and professional manner.
• Proven ability to understand and execute oral and written instructions and policies.
• Demonstrated stable attendance, and ability to work scheduled on-call, compensated, shifts to

ensure staff coverage for property emergencies 24/7 every day of the year.
Desired Knowledge, Skills, And Abilities

• Applicable laws and regulations including but not limited to Washington State Residential

Landlord-Tenant Act and local, state, and federal fair housing laws and regulations.

• Yardi software experience

• Proficient in languages used by community including, but not limited to, Spanish, Korean,

Vietnamese, Cambodian, Russian, Tagalog, and/or Ukrainian.

• Working knowledge of complex affordable housing programs including HUD rental assistance,

Low Income Tax Credit, HOME and/or other applicable regulated housing programs and PCHA
policies and procedures.

• Demonstrated commitment to racial, gender, and economic equity.
• Relevant work experience in fair housing, affordable housing, property management, or other

general management.
Required Qualifications

• An equivalent combination of experience and education that provides the necessary knowledge,

skills, and abilities to perform the essential functions of this position.

Additional Requirements

• Consent to and pass criminal record background check in accordance with position

requirements, including but not limited to HUD guidelines.

• Must possess ability to independently and efficiently travel to PCHA sites as required.

o If driver’s license and own vehicle, must have an acceptable driving record at time of

appointment and throughout employment, and proof of insurance.
Salary & Benefits
The salary range of this position currently is $47,840 - $62,400 annually ($23 to $30/hour) PLUS On-Call
compensation. Effective 7/1/2023, On-Call compensation is $200/week for primary staff and $100/week
for secondary/back-up staff in addition to actual hours worked. Benefits include 12 paid holidays when
PCHA offices closed, and 2 floating holidays annually after probation. Annual retention bonus and
annual general cost of living increases on anniversary date (July 2023 through June 2026). A
comprehensive health care benefits package for employee and dependents, where PCHA will pay all
premium for employee and full family on a specific designated plan, which includes medical, dental and
vision insurance, life and long-term disability insurance plans. Generous vacation and sick leave
accruals. Retirement plan with State of Washington public employee plan. Mileage reimbursement.
Physical Work Environment
Employees must be able to meet the physical requirements of the classification and have mobility,
balance, coordination, vision, hearing and dexterity levels appropriate to the functions performed.
Reasonable accommodations may be made to enable individuals with disabilities to perform the
essential functions.
Work is performed in an office environment and outdoors in all weather conditions. The incumbent
frequently uses standard office equipment including personal computers, telephones, and related
equipment.
Equal Opportunity
Pierce County Housing Authority is an equal opportunity employer. All qualified applicants will receive
consideration for employment without regard to race, color, religion, sex, sexual orientation, gender
identity, national origin, disability, or veteran status, or any other protected classes in local, state, or
federal employment laws.

SUBJECT Line of “Assistant Property Manager – Your Last Name, Your First Name”
OR mail to:

Christina McLeod, Director of Operations
Pierce County Housing Authority
603 Polk Street South
Tacoma, WA 9844

• Questions may be addressed to:

Christina McLeod, Director of Operations
HumanResources@pchawa.org
253.620.5427

• DUE DATE: Priority consideration for application materials (cover letter and resume) received

on or before Wednesday, June 5, 2024, and then open until filled.