2 IT Help Desk Technician Jobs in Alpharetta, GA
Pierce is Hiring an IT Help Desk Technician Near Alpharetta, GA
- Receive, prioritize and respond to incoming Service Desk requests in accordance with established service-level agreements (SLAs)
- Utilize your comprehensive knowledge of computer hardware, software, mobile devices, printers, and other technology tools to troubleshoot, diagnose, and resolve complex issues. Provide high-quality end-user support while adhering to established operational and procedural measures
- Manage user and device event tracking through global ticketing system
- Collaborate closely with our esteemed executives, acting as their trusted technology advisor. Understand their unique needs and deliver solutions that enhance their productivity and effectiveness. Maintain a customer-centric approach to all interactions and foster strong relationships with the executive team
- Provide technical and troubleshooting assistance related to MS Windows/Office and other desktop applications
- Source computer hardware including devices, peripherals, and equipment, and coordinate approval as needed
- Enroll and administer thin clients
- Maintain and support office telephone systems and software, audio-visual (AV) equipment and multi-function printers
- Manage user/computer/group objects within Azure and on-prem Active Directory (e.g., password resets, adds/moves/changes, folder/share permissions)
- Provide limited technical and troubleshooting assistance related to the company's critical business systems
- Perform on-call duties and technical implementations/upgrades that may occur after normal business hours and on weekends as required to minimize business impact
- Assist with users becoming and remaining compliant with the company's IT security policies and minimum standards
- Participate in the creation and maintenance of enterprise operations documents (i.e., policies, standards, procedures and guidelines)
- Liaise with third-parties as it relates to any of the above
- One to three years of relevant experience
- Self-starter who takes initiative and requires minimal supervision
- Strong analytical and problem solving skills, systematic thinking, and a good understanding of technologies deployed in the IT environment
- Customer focused with the ability to communicate and develop relationships with all levels of the organization
- Excellent written and oral communication skills
- Ability to multi task
- Team mentality and the ability to work effectively with diverse stakeholders
- Attention to detail
- Ability to accomplish tasks by established deadlines and to use time efficiently to balance competing demands and priorities
- General understanding of how IT infrastructure supports business goals and objectives
- Open to traveling if necessary
- HDI and ITIL Foundations Certification a plus
Job Summary
Full Time
Building Construction
$48k-60k (estimate)
06/01/2024
09/15/2024
thepierceco.com
MINNEAPOLIS, MN
50 - 100
2001
Private
$10M - $50M
Building Construction
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The job skills required for IT Help Desk Technician include Troubleshooting, Service Desk, Problem Solving, Active Directory, Computer Science, Computer Hardware, etc. Having related job skills and expertise will give you an advantage when applying to be an IT Help Desk Technician. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by IT Help Desk Technician. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for IT Help Desk Technician positions, which can be used as a reference in future career path planning. As an IT Help Desk Technician, it can be promoted into senior positions as a Help Desk Support Specialist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary IT Help Desk Technician. You can explore the career advancement for an IT Help Desk Technician below and select your interested title to get hiring information.
If you are interested in becoming an IT Help Desk Technician, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become an IT Help Desk Technician for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on IT Help Desk Technician job description and responsibilities
A help desk technician responds to customer queries to provide technical assistance.
02/13/2022: Lexington, KY
They help troubleshoot software and hardware concerns.
03/13/2022: Nashville, TN
To perform these technical tasks, help desk technicians often must employ non-technical skills like communication, customer service, problem solving and more.
04/14/2022: Chattanooga, TN
Working with computer vendor technical support desks and allied services as per the organizational procedures.
03/23/2022: Saint Louis, MO
Determine the best solution based on the issue and details provided by customers
02/13/2022: Rochester, NY
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on IT Help Desk Technician jobs
Practice fixing common computer problems.
02/08/2022: Stamford, CT
Help desk technicians need a deep understanding of computer hardware and software.
02/20/2022: Lancaster, PA
A good help desk technician has the right balance of knowledge, communication skills, and patience.
02/11/2022: Battle Creek, MI
Desktop Support Technician jobs need some computer knowledge, but not essentially a postsecondary degree.
02/28/2022: Chattanooga, TN
The Desktop Support Technician salary can range widely depending on their experience, location and other factors.
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Step 3: View the best colleges and universities for IT Help Desk Technician.
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