1 Support Services Technician I Job in Wichita, KS
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Support Services Technician I
$47k-59k (estimate)
Full Time
1 Month Ago
Pileus Technologies is Hiring a Support Services Technician I Near Wichita, KS
Company: Pileus Technologies, LLCLocation: Wichita, Kansas
About UsPileus Technologies is a leading IT services company based in Wichita, Kansas. We specialize in providing Managed IT Services and IT Support to small businesses. Our mission is to empower businesses by ensuring seamless technology operations, allowing them to focus on their core objectives.
Position OverviewAs a Support Services Technician I, you will play a crucial role in maintaining our clients’ IT infrastructure. You’ll provide Remote technical support, troubleshoot issues, and ensure efficient operation of hardware and software systems.
Responsibilities
JOB CODE: ITS2024-002
About UsPileus Technologies is a leading IT services company based in Wichita, Kansas. We specialize in providing Managed IT Services and IT Support to small businesses. Our mission is to empower businesses by ensuring seamless technology operations, allowing them to focus on their core objectives.
Position OverviewAs a Support Services Technician I, you will play a crucial role in maintaining our clients’ IT infrastructure. You’ll provide Remote technical support, troubleshoot issues, and ensure efficient operation of hardware and software systems.
Responsibilities
- Remote Support: Respond to service calls and provide technical assistance to employees at client locations.
- Troubleshooting: Diagnose and resolve hardware, software, and network issues promptly.
- Updates and Security: Perform service pack, hot fix, and security updates for servers, workstations, printers, and network hardware (routers, switches, firewalls).
- Customer Service: Deliver exceptional customer service, ensuring client needs are met and expectations exceeded.
- Monitoring Tools: Utilize monitoring software/hardware (RMM, PSA, custom applications) to maintain client network infrastructure.
- Documentation: Thoroughly document actions taken during problem resolution following company policies.
- Effective Communication: Understand client technical issues and provide appropriate solutions.
- Collaboration: Work closely with team members and departments to achieve client satisfaction and issue resolution.
- Adherence to Standards: Perform assigned responsibilities safely and efficiently according to established practices.
- Billing Efficiency: Aim for monthly billing reflecting 75% or more productivity within approximately 170 business hours.
- Professional Development: Commit to ongoing self-training to stay current in the field.
- Technical Skills:
- Proficient in troubleshooting Windows and macOS operating systems.
- Familiarity with networking concepts (TCP/IP, DNS, DHCP).
- Basic knowledge of hardware components (desktops, laptops, printers).
- Soft Skills:
- Excellent communication and interpersonal skills.
- Detail-oriented and organized.
- Ability to work independently and collaborate with team members.
JOB CODE: ITS2024-002
Job Summary
JOB TYPE
Full Time
SALARY
$47k-59k (estimate)
POST DATE
05/18/2024
EXPIRATION DATE
07/10/2024
WEBSITE
pileustech.com
HEADQUARTERS
Wichita, KS
SIZE
<25
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