The Specialist: Learning Center Support will interact with students, staff, faculty, administrators, and the general public to provide information and assistance regarding the area, programs, resources, campus, and/or College. This position will work with students, staff, and faculty to assist in the use of technology to include Office programs, Google Suite, D2L, and other instructional support programs, and will work with the Penji tracking software to monitor usage for the facility. The Specialist: Learning Center Support will work as part of a team to support, monitor, and maintain the Downtown Campus Learning Center and is responsible for performing a variety of clerical assignments of complexity requiring greater independent judgment. This position will report to the Learning Center Assistant Program Manager.

This position will work evenings Monday - Thursday until 7:00 pm and Saturdays.

Duties and Responsibilities:

• Provide exceptional customer service
• Provide office support to administrative staff and assists students and faculty by answering, screening and directing phone calls; reviews and responds to emails; prepares and proofs reports, letters, spreadsheets and requisitions; coordinates meetings, and takes notes
• Monitor and maintain facility
• Serve as first point-of contact for inquiries, complaints, and concerns. Interacts with students, faculty, staff, and the general public to answer questions concerning processes and procedures or confidential issues or concerns
• Gather, assemble, update, and distribute a variety of department or college specific information, forms, records, and data as requested.
• Maintain confidential records, files, and interpretation of data for entry into databases requiring compilation of information
• Research, analyze and prepare various administrative and fiscal reports Interpret College policy and procedures for students, faculty, and staff Compile reports or studies where analysis or technical data is required Function as a liaison between students, faculty, staff, and the general public. Order and maintain material and supply inventories.
• Participate in special projects with staff as directed
• Track financial activity and departmental budgets; review financial transactions and other documents for accuracy and availability of funds; ensure compliance with laws and
• College regulations and policies. Prepare financial documents as requested
• Perform all other duties and responsibilities as assigned or directed by the supervisor

Job Requirements:

• High school diploma or GED required.
• One (1) to Three (3) years of related experience providing technology general office support required

Or

• An equivalent combination of certification, education and experience sufficient to successfully perform the essential duties of the job such as those listed above

Preferred:

• Associates Degree/Vocational or technical training in office management preferred
• Three (3) to Five (5) years of customer service experience
• Bilingual in English and Spanish
• Previous Learning Center or Computer Commons experience

The ideal candidate will have the following knowledge, skills, and abilities:

• Knowledge of computer equipment and technology usage to include word processing, database, spreadsheet and other instructional software and hardware
• Knowledge of administrative procedures and practices
• Knowledge of internal and external customer service principles and practices Knowledge and application of organizational and time management principles
• Skill in maintenance of database systems and records. Skill in effective communication (both written and oral)
• Skill in performing a variety of duties, often changing from one task to another of a different nature
• Skill in positive, productive and flexible customer service
• Ability to establish and maintain cooperative working relationships
• Ability to adapt and maintain professional composure in emergent and crisis situation Ability to apply effective and accurate data entry and typing skills
• Ability to develop and maintain effective and positive working relationships