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SCHEDULE: 40 hours, Monday - Friday, 11:30 p.m. – 8:00 a.m., Essential position during weather emergencies
Pays $21.40 per hour DOE
LOCATION: 1 Lingard Street, Dorchester, MA
JOB DESCRIPTION:
SUMMARY OF THE POSITION:
The Guest Services Specialist (GSS) works from the Pine Street Inn policy and procedures developed to ensure a safe shelter environment for guests and staff. The Guest Services Specialist has a primary focus on the direct care of guests and, as such, responds to guests in a timely and professional manner based on the prioritization of guests’ needs. The GSS assists with the development and implementation of a housing pathway by motivating guests to rapidly work on housing and connecting guests to appropriate resources. The Guest Services Specialists will also assist guests in connecting with substance abuse, mental health and medical resources when the shelter cannot safely accommodate a guests needs. The GSS is required to stay energized and focused even when demands are ambiguous and strenuous. The GSS is required to enter data into the Homeless Management Information (HMIS) system and to document reports in keeping with agency policy. The GSS is required to make sound decisions and appropriately seeks guidance from a supervisor.
REQUIREMENTS:
QUALIFICATIONS:
EDUCATION/TRAINING:
REQUIRED:
PREFERRED:
KNOWLEDGE/EXPERIENCE:
REQUIRED:
PREFERRED:
PHYSICAL ABILITIES/SKILLS:
REQUIRED:
REQUIRED:
ESSENTIAL FUNCTIONS WITHIN THE CORE COMPETENCIES FOR THE POSITION INCLUDE BUT ARE NOT LIMITED TO THE FOLLOWING:
Guest Focus
Judgement
Resilience
INTERNAL CANDIDATES, IF INTERESTED IN APPLYING FOR THIS POSITION, COMPLETE AN APPLICATION FOR PROMOTION/TRANSFER AND FORWARD IT TO THE HUMAN RESOURCES DEPARTMENT WITHIN 10 DAYS OF POSTING.
Pine Street Inn is an Equal Opportunity/Affirmative Action Employer.
Full Time
Accommodations
$43k-55k (estimate)
11/05/2023
07/26/2024
pinestreetinn.org
WALTHAM, MA
<25
1969
<$5M
Accommodations
With a mission to end homelessness, Pine Street Inn is New England's leading provider of housing, shelter, street outreach and job training to homeless men and women in Greater Boston. Pine Street Inn welcomes nearly 2,000 homeless individuals daily to provide short- and long-term solutions so that they can begin the journey out of homelessness and on to permanent housing. Our vision is to help individuals gain stability and their highest level of independence by offering a wide range of services for every person who turns to Pine Street for help.