Description/Job Summary

Maintains operational effectiveness and customer satisfaction. Performs various bookkeeping duties and assists customers impacted by fraud.

Responsibilities/Duties

1. May handle safe deposit box sales, service and record keeping.
2. Assists customers in reconciling statements and other inquiries regarding accounts.
3. Researches customer requests.
4. Reconciles various account statements.
5. Completes various duties including wire transfers, ACH, and savings bond orders.
6. Processes mail.
7. Performs various bookkeeping duties.
8. May assist in various other areas of operations.
9. May run back counter capture.
10. Performs other duties as assigned by management.
11. Regular and reliable attendance.

Preferred Skills

• Must be able to operate a PC with keyboard accuracy and speed.
• Must have good customer service skills, both in person and on the phone.
• Must have a general knowledge of accounting principles and procedures
• Must have the ability to work under pressure and have constant interruptions while doing assigned responsibilities.
• Must have strong mathematical and organizational skills.

Preferred Experience

• Knowledge of FiServ preferred.
• Bank operations experience is preferred.

Preferred Education

1. High school graduate or equivalent with previous banking experience or equivalent work experience.

Details

We offer fair and competitive compensation as well as bonus based on an employee's years of service and possible discretionary merit bonuses. Employees also have the opportunity to participate in the Bank incentive programs based on charter/branch guidelines. Other benefits include:

• 8 paid holidays
• 17 PTO days each year for the first five years of employment. Employees must also complete the 90-day introductory period prior to accruing PTO.
• New employees will receive 12 hours of paid sick time upon their hire date
• After five years, 22 PTO days each year
• Health, dental, prescription drug card, vision, and voluntary life insurance plans
• Health Savings Account with employer contributions
• Flexible medical and dependent care spending plans
• Parental Leave after one year of full time employment
• 401K plan after 3 months and start of next quarter with employer contributions and profit sharing
• Free checking account and basic printed checks
• Free safe deposit box
• $15,000 group term life insurance
• Long term disability insurance
• Employee Assistance Program
• Educational Assistance